[Resolved]  ACT Fibernet — name change request with renewal

Address: BENGALURU, Bangalore, Karnataka, 560016

Website: selfcare.actcorp.in/web/blr/home

I would like to raise another compliant i am facing while i am trying to renew the subscription to act lightning entertainment (12 months renewal) and a name change to my wife's name with the renewal.

I was told clearly by act customer care that a name change first needs to be done followed by which the payment for the next renewal would be accepted so the bill is generated from my wife's name. Today, when the executive came to my house to collect the document, he said, i have to make the payment for the entire year upfront even before the name change has been accepted within the system. I dont understand this contradicting statements from act and why i should make the payment upfront. I am not a new customer and dont understand their policy. I am not even asking for new services that i have not paid for. Just a name change and nothing else.

My ask is simple to act:
- please make the name change for which i am providing you all the required documents.
- once the name change has been done, please enable the payment online for act lightning entertainment (12 months renewal) so i can make the payment and generate the invoice.
Instead of trying to resolve the problem, the executive just denied and left my place. This kind of attitude from act is not expected.

Can someone please resolve the issue on top priority as my subscription is coming to an end?

Thanks,
Jai kumar s n
[protected]
User id : 10932020
A/c no :[protected]