ACT Fibernet — not responding properly and not providing proper information
Nellore, Andhra Pradesh 524002, India
RRaja Sindhu on Apr 9, 2020
I have applied for new connection and made the payment for one month. It's almost 3 weeks completed. Still, I didn't get new connection. Even I didn't get any call from act team.
Sales person (Vijay) called me and gave the payment confirmation. After 3 weeks they are saying if you can take 6 months package then only we can provide you the new connection otherwise you won't get Act connection.
Act people not giving proper information to the customers.
I have asked for the refund. They are not giving confirmation for this also.
[Apr 09, 2020] ACT Fibernet customer support has been notified about the posted complaint.
Verified SupportACT Fibernet Customer Care's response, Apr 10, 2020
This is not the experience we want you to have. Please share your contact number and city name. We will get in touch with you but this could take sometime considering the present scenario.
Verified SupportACT Fibernet Customer Care's response, Apr 12, 2020
We regret the inconvenience caused. Please share your contact number and city name. We will look into this but would like to keep you informed that it would take sometime considering the current situation.
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