ACT Fibernet — Pending Refund of Rs. 4,402.79 (due from my 6-month advance payment)

I am writing to express my extreme frustration and disappointment regarding the consistently poor service, lack of communication, and multiple service failures experienced over the past two months concerning my ACT connection under Account Reference:[protected].
The entire process, from service transfer request to final disconnection and refund processing, has been plagued by unilateral ticket closures, zero communication, and a complete disregard for customer time and professional needs, causing significant loss of working time for my family and me.
Chronology of Service Failures and Closed Tickets
Failed Transfer Request & Lack of Transparency:
I submitted multiple service transfer/shifting requests (IDs SR[protected] and SR[protected]). These tickets were closed as "Issue Resolved" without any proactive communication, update, or solution being offered.
After multiple follow-ups, I was finally informed that service could not be provisioned in my new society (Aparna Builders) due to an unresolved issue between ACT and the society management. This was an issue I was not made aware of despite paying a 6-month advance subscription fee under the assumption that ACT services all Aparna properties.
Delayed Disconnection and Unacceptable Timeline:
Due to the failed transfer, I was forced to request permanent service disconnection, filed under SR[protected].
The disconnection process was unreasonably delayed. This entire process, from the first transfer request to the final ticket closure for disconnection, has taken approximately two months, causing massive disruption to my work and my wife's work, as we rely on reliable service for working from home. I had to follow up multiple times, over chat and calls, to push this through.
Refund Request (SR[protected]) and Misleading Information:
The delay increased the billing days unnecessarily, which I reluctantly accepted. However, I now urgently require the refund of the balance amount of Rs. 4, 402.79 (due from my 6-month advance payment), Also instead of disconnecting at the earliest, the ACT team took sweet time. just to increase the billing days.
During follow-up on SR[protected] (Request for refund), an ACT helpline representative abruptly informed me that the request could not be processed because the router had not been returned, which was further done on 16th Dec after multiple followups.
This critical information was never communicated to me during the initial disconnection process, despite me specifically asking for any outstanding steps. I then immediately provided my current address and requested a technician be sent for pick up, but no new SR was raised, and no action was taken.
Complete Communication Breakdown:
Upon calling back, I found that all existing Service Request numbers (SR[protected], SR[protected], SR[protected], SR[protected]) have been closed and marked "Issue Resolved" while the equipment is still with me and the refund has not been processed. This action is fraudulent as the issues are clearly not resolved.
Demand for Immediate Action
I am extremely frustrated by the continuous delays, no call or mail communication from ACT representative in case of any confusion or query, then wasting my time in endless follow-ups, and the practice of closing tickets without resolution or notification.

Confirmation of Refund Processing: I require immediate, written confirmation that the refund of Rs. 4, 402.79 is being processed and a clear timeline for the credit. I have already shared my account number with them