[Resolved]  ACT Fibernet — Refund against my router surrender- customer id[protected]

Hi team my complaint was registered on 17th Oct 2022 towards router surrender post which till one month no technician came to my house for router recovery. There is an technician name hariharan who was suppose to come for router pickup but he never turned up at my place post multiple time matter was escalated on customer care of act. Almost every day I kept calling act team for my router surrender and refund. One of their guy than told me you can visit neatest act centre and surrender router. Today 20th November 2021 I had returned router to their act btm office bangalore and requested for my refund, an customer care guy name sudarshan cross questions me that sure router is surrender than I had to make him on call with act counter guy at btm office. An ticket was raised later by him for router refund of 3 k, suddenly in evening I get message that ticket has been closed without any discussion with me or giving my refund. When I called up their customer care they told me it would be by mistake and need 1 day to check, I am attaching numbers of calls made to act centre but every day tat was 1 days or four hours but nothing happens. Today my ticket raised clearly quoted that within 7 working days the refund would be given to my account but suddenly today closing service request or ticket has clearly goofed me up about the behaviour. Plus I wrote multiple time on linked to sunder Raju but nothing happened there as well, how is the behaviour of not only staff but also the boss. Very pathetic. I am attaching router surrender bill and rest proofs