[Resolved] ACT Fibernet — refund not received

Rahul Ag.

Jun 27, 2021

Address: Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru - 560 010

I have disconnected my Act Fibernet broadband connection on 1st June 2021. Since I have already paid a subscription for one year, I raised a refund request on 17th June 2021. It's been more than two weeks since I haven't received my refund. I have made several requests through Customer care and email but no use. I would like to get my refund as soon as possible
Act ID:[protected]
Service Request No - SR[protected]

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Jul 1, 2021

Complaint marked as Resolved

Complaint Resolution was very nice. It takes approx 4 days to resolve my issue

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2021

ACT Fibernet Customer Care's response Hi Rahul, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Verified Support

Jun 29, 2021

ACT Fibernet Customer Care's response Hi Rahul, We have processed the refund and it will take around 7 working days to credit in your account.

Jul 01, 2021

Updated by Rahul Ag. Thanks for processing the refund.

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Comments

Prashanthi. K

Aug 1, 2021

Hi team
I have disconnected the act internet and its been two months but no refund from the team. I have raised many tickets but no use. I want to get my refund amount ASAP. Kindly process the request.

Kalyani kumaarappan

Oct 16, 2021

I took a temporary connection with ACt broadband. It has been more then 2 months since I raised a request for refund. But my refund is still processed. Called more than 10 times. Raised ticket multiple times but my request is closed without refunding the amount. My account number is[protected]