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ACT Fibernet — Router refund

I had terminated my ACT account that I had availed from Feb 2020 to Apr 2020. The ACT team had received my router on 30th Jan 2021 which is Rs 8000 and said I should receive refund in 10 days. So far I have been keep on sending emails and there are lot of SRs raised and 3 of which listed below
So far no response. Hope they respond sooner.
SR[protected]
SR[protected]
SR[protected]
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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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