[Resolved]  ACT Fibernet — Service Request for GX Box unattended

Have raised an SR for installation of a GX box on October 06, 2020. They have provided an ETA of October 14, 2020 11:56:38. But till date no one tried to reach me. I tried to reach support on October 13, 2020 they promised me that the technician has been assigned and he will come for installation before 16:00:00 but no one showed up. Thus I tried to reach support once again today (October 14, 2020). An associate Mani picked the call he said he will arrange for a callback with the technician in 60 minutes. Even that didn't happen.

I was going through the consumer complaints, I could see a complaint on this GX box scam by ACT fibernet.

https://www.consumercomplaints.in/act-fibernet-act-gx-box-scam-c2573767

I don't want to be scammed by ACT fibernet and I would like to have an explanation why the technician didn't reach me on time. And if the installation is not done by October 16, 2020 I would like to have a full refund of the amount that I paid for this GX box.

For your reference.
The Ticket #SR[protected]

The confirmation message that I received:
Your ACT Fibernet Request SR[protected] is expected to be resolved by 10/14/2020 11:56:38 AM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are[protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp