ACT Fibernet — Service ticket window not working

I moved on to a new house and wanted my ACT Fibernet connection also shifted to the new location.
This new location is just few meters away from current location
When I try to raise a Service Ticket for this, I get an error asking me to try after some time
I tried multiple times still I encounter the same error
Then I called the customer care number to help
I was connected to one Swathi
Swarhi again asked me to connect to the same link that I tried multiple times and failed.
I told her it is not working and asked her to help me raise the ticket
But she insisted to wait and try later
This site that they provided is not working at all
How will I get my connection shifted?
How irresponsible ACT Fibernet is