[Resolved]  ACT Fibernet — Third Class service from ACT fibernet

Address:[email protected]

I have been using act fibernet for 7 month.
My association with ACT has been horrible.
I used to log 5-7 complaints every month due to horrible service and that's the reason I decided to move out from ACT.
The Account Number is[protected]

The reason for writing to you is that when the junction box was installed at my home it was told that i will be paid 150 per month.
From Nov to June it's 8 months excluding June.
So I should be getting 1200 from Act Fibernet for 8 months for using my home electricity for the junction box.
I am very sorry to say this but the process in ACT is very disgusting and very much irritating.
I have to make so many complaints, so many calls to get the work done.
This is not at all a professional behaviour.
If you don't take it seriously I am very much sure that all the customers will be moving away from ACT in coming days.
Even the customer care people are so careless that they are saying you can mail the CEO and telling me straight that my refund will not be given.

if you do not give any solution. I'm going to consumer court.
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Aug 1, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2022
ACT Fibernet Customer Care's response
We regret to know this and would like an opportunity to make things right. We will get in touch with you at the earliest.
Verified Support
Jun 21, 2022
ACT Fibernet Customer Care's response
We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us at [protected] or Helpdesk.[protected]@actcorp.in.
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