[Resolved] ACT Fibernet — Worst Nodal Office, Appellate authority,Helpdesk and Customer Team
Bangalore, Karnataka, Karnataka, India
I am using ACT Broadband and i am always facing the dis-connectivity issue in my area Marathahalli, Bangalore. I have called to customer care no [protected] which is still not toll free since 2 years of service in Bangalore and regarding my issue i have mailed to their all higher authority like Nodal Office, Appellate authority, Helpdesk and Customer Team but still these people are playing this customer and with me. Network connectivity is a common issue for them for every month and you will be strange to know that they are taking 48 hours to resolve the issue and 1st day they will not respond if any field issue is there and they come to field to check on 2nd day and if any issue is major then they will take 3 days. its the real fact what i am explaining here. mean while you will loose a lot of money by calling the customer care no as it is not free. Act claims that if there is a battery back up of 4 hours if the current is not there(electricity outage) in your area. when ever i am facing the network connectivity filed issue meanwhile i ll face the battery back up issue. Network connectivity will work after 48 hours and the battery back up will not work for me so i have to raise the complain again. Interesting to know that they will tell that someone stolen the battery from my place. so my question who stole this battery? is it your field operators. Because it clearly indicates that the person who has corrected the network issue, obviously same guy removed. I have faced this battery back up issue 3 times in 8 month and same i have mailed to Nodal Office, Appellate authority, Helpdesk and Customer Team but still i am facing the same issue. They will close all the complain without confirming the customer. The worest ever services ever i have seen in bangalore.
Why should not take ACT Broadband:
1) they do not have toll free customer no.
2) you will loose hell lot of money in calling them (100rs per month approx.)
3)if you escalate it to Nodal Office, Appellate authority, Helpdesk and Customer Team then also they will not respond to you and you will not a call back from them. frogot about the Nodal officer(tempered i can say do nt bother about customer).
4)they will take 6 month / 12 month.
5) the speed they are giving is not the right one and do not check in speedtest.net. they are tie up with them. Please check your download speed after 3 month. obviously 1 month it is fine.
6)Simply i can say why you spend your money and will take tension by calling them.
7)sometime the field operators will close the your complain if the time exceeds 48 hours in order to avoid any risk because they do not have facility to confirm by customer. So you have to raised it again in next day and they will resolve.
This is not a spam mail and i have spend valuable time to write this complain.Do you want to be one of the person like me be frosted to post here again so be careful and avoid the ACT.
Complaint marked as Resolved 2017-09-24 08:52:47
[Aug 12, 2015] customer support has been notified about the posted complaint.
Verified SupportACT Fibernet Customer Care's response Aug 24, 2017
We regret the inconvenience caused. Please share your contact number and city or account number; we will get in touch with you.
Verified SupportACT Fibernet Customer Care's response May 17, 2019
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
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