Comments
Dear Customer,
Account No.[protected]
Warm Greetings from Adani Electricity.
This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.
Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.
The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...⇄
Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.
Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.
However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.
Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".
Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:
A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.
Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.
In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails
Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY
Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
• To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
• Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers
Trust this responds to your query.
Thanks, and Regards,
AEML Team.
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Account No.[protected]
Warm Greetings from Adani Electricity.
This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.
Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.
The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...⇄
Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.
Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.
However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.
Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".
Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:
A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.
Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.
In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails
Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY
Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
• To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
• Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers
Trust this responds to your query.
Thanks, and Regards,
AEML Team.
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Account No.[protected]
Warm Greetings from Adani Electricity.
This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.
Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.
The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...⇄
Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.
Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.
However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.
Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".
Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:
A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.
Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.
In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails
Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY
Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
• To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
• Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers
Trust this responds to your query.
Thanks, and Regards,
AEML Team.