[Resolved]  Adidas — Amount debited twice from bank but order was not placed from

I have ordered one men hoodie from on 30/09/2022. I used debit card o[censored]nion Bank of India for paying but after payment it says " PAYMENT FAILED Your payment was refused. Please try again using an alternative card or payment method." But money has been deducted from my account.

I tried to order twice and money (Rs.2549.57) also has been deducted from my account twice but order not placed. I didn't received first payment message from bank but I received second payment message from bank that your account debited for Rs.2549.57. And after checking my bank statement I found that Adidas India has deducted my money twice. I have uploaded both statement screenshot of money deducted from my bank account. Total amount of money deducted from my account is Rs.5, 099.14. My registered email id for is [protected]

I mailed to but they request me to share order number that starts with 'AIN' in order to access my details. The order was not placed but the amount was debited from my bank. How am I suppose to give an order detail?

So, I have request please help me to get my hard work money which have been deducted from my account.

Kind Regards!
+3 photos
Was this information helpful?
No (0)
Yes (1)
Oct 4, 2022
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Adidas Phone
    +91 12 4456 9100
    Adidas Address
    Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India - 122001
    View all Adidas contact information