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[Resolved]  Adidas — Amount debited twice from bank but order was not placed from www.adidas.co.in

I have ordered one men hoodie from https://www.adidas.co.in/ on 30/09/2022. I used debit card o[censored]nion Bank of India for paying but after payment it says " PAYMENT FAILED Your payment was refused. Please try again using an alternative card or payment method." But money has been deducted from my account.

I tried to order twice and money (Rs.2549.57) also has been deducted from my account twice but order not placed. I didn't received first payment message from bank but I received second payment message from bank that your account debited for Rs.2549.57. And after checking my bank statement I found that Adidas India has deducted my money twice. I have uploaded both statement screenshot of money deducted from my bank account. Total amount of money deducted from my account is Rs.5, 099.14. My registered email id for https://www.adidas.co.in/ is [protected]@gmail.com.

I mailed to https://www.adidas.co.in/ but they request me to share order number that starts with 'AIN' in order to access my details. The order was not placed but the amount was debited from my bank. How am I suppose to give an order detail?

So, I have request please help me to get my hard work money which have been deducted from my account.

Kind Regards!
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Oct 4, 2022
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