Adidas — non receipt of product after one month

I have been remitted rs.840 through inb payu payments private lim from sbi having the transfer no [protected]igabththi2 transfer to 459 for the purchase of kids jursey on 2 august 2017. I have not received the product even today. Please take immediate steps to solve my grievance. My mail address is [protected]@gmail.com. At the time of ordering the product you have claimed that the product would reach to my address o before 20th august. Now one month already elapsed. Please make necessary arrangement.