Adidas — Poor quality of Adidas Galactus 2.0 Shoe | |||
Hi, This email is regarding the Adidas Galactus 2.0 shoes which I purchased from an Adidas showroom at NEW BEL Road, Bangalore on 5th September 2016. I had earlier purchased an Adidas shoe in August 2012 and it lasted for more than 4 years despite regular usage like running 5 km everyday. I was so impressed by the Adidas brand that I had no second thoughts shopping with Adidas again. Unfortunately, I am forced to write that I am really disappointed and displeased with my latest purchase of Adidas Galactus 2.0. In less than 5 months and with minimal usage (I continued to use my first shoe for running), the mesh part is torn away from the stitch resulting in a hole on the top portion of the shoe. Please see the attached pictures. The cost of this shoe is about Rs 5300 and I am extremely saddened by the poor quality of the shoe which is unexpected from a reputed brand like Adidas. I was a long standing customer of Adidas and I took pride in sharing with my friends that one of my Adidas shoe has lasted for 4 years. Unfortunately, the latest experience has left such a bad taste that I have reservations being a populariser for your brand. I would appreciate if you could find a suitable replacement and restore the trust I earlier had in your brand. Was this information helpful? | |||
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But I am very disappointed with the quality of the shoe that I recently bought which has not lasted even 6 months. The mesh part on the front side has torn off from the sole, in fact it started coming out from the 3rd month after purchase and the problem is on both the left and the right shoe. The sole is intact.
The cost of the shoe is Rs.5999/- which I got at a special offer rate.
I am really surprised and disappointed at the poor quality which I have never experienced in any Adidas product that I have bought so far which is unexpected from a reputed brand like Adidas.
Its my request as a loyal Adidas user to provide with me with a replacement and instill the faith in your products and services.
( Please note : for your information I had bought – Adidas Adi Rio Attack 2M Flip Flop and prior to that on Jan 25th 2018 I bought Adidas Cosmic M Running shoes for Rs.4176 )
Expecting that you would do the needful in providing me a replacement .
Thanks and regards,
Alan Joseph
[protected]
Refer Invoice no # FAAABW[protected] DATED 28/10/2018 – FLIPKART ONLINE PURCHASE
ORDER ID – OD[protected] DATED 25/10/2018