Aditya Birla Memorial Hospital Complaints & Reviews

Hello,
My mother is admitted in SICU for the treatment of hypoglycemia. And there is lot of swelling in her hand because they are taking blood every hour for testing. And senior doctor has suggested SICU staff to rub some cream.
But SICU doctors are so care less they are not doing any thing.
Very worst hospital in providing service.

Broken and I’ll maintained building
Untrained nursing staff

The parking ticket is availed for only 6 hrs but even if the vechile is jnside for than 48 hrs there is no charge while going out. And if the vechile goes out after 6 hr just for a minute or soo while parking again there is a charge? When asked about this there was no clear justification. There are dual standards while applying charges. When i asked him to explain about this there was no proper explanation and he said it all depends on us

My father in law mr vikas patil bed no 2023b was admitted in aditya birla hospital chinchwad pune for chest pain on 9th aug 2019. But in emergency ward it was told to them that we need dr rajiv sethi but your staff with out our knowledge called up dr badne for which we were not atall comfortable but they said you can change the dr after wards. But when patient was shifted to icu we told them to change the dr for which they said it is not possible. Every step the staff were giving false commitment as if they were been or guided to do so. So we decided to take discharge and told dr to discharge the patient as early as possible. That time was roughly 10 am we got assurance from dr that discharge procedure will take 2 hrs. Then around 11 am some lady from admin called us and started convincing us to not take discharge. So around 11:30 am she agreed to give discharge and said will take 2hr. So 2hrs means by 12:30 pm (Drs agreed by 10:45am to discharge) we were suppose to get discharge but we got discharge by 2:15 pm horrible. While discharged they gave bill which included all test done along with hemogram. But they said hemogram report is not available and they will investigate and will replay. How come they can bill the test which is not done. Hospital is giving fake bills to patient or would say the tests which are not done are also been charged. With out doing test how can they give bill.
Mrs prasad from admin department was very harsh and arrogant in talking and said do what ever u want to do.
Today i got a call in evening that hemogram test was not done.
Very very pathetic and unprofessional hospital. I had already filed a complaint in consumer and docket no is also been shared to your staff.

Hello Team.,

My uncle had admitted in your hospital., Before 8 months in August 2018.

If required, I can provide you in detail everything.

To claim amount for ESIC., I need consolidate bill for 15-20 days approximately.

I visited hospital 3-4 times, but they are denying giving illogical reason.

But I am requesting you to kindly help me understanding our need.

Your help will be appreciable .

Hoping response from you guys asap.

Please reply it's urgent and very important.

Regards
Neha

Doctor's behavior is very rude. We have issue with our child 2 years old. He is having problem and redness in his private part when my mother came to doctor with my son. He reacts very rude and in awkward manner. And doesn't provide satisfactory solution for that.
Detail of patient given below...
Patients name _rudransh
Father's name _vineet singh bhadoriya
Mobile no. _ [protected]

Called 70 year old lady for angiography at 8:00 am and never called for procedure till 4.00pm.

She was told to be on fasting since 7.30am and till now she didn't had any thing.

We understand they have to give preference to emergency patients but they could have informed us for postponing the procedure which is fine
but keeping 70 year old person waiting for so long is not a good idea

My mother had problem in tooth.
Dr.Manisha attended and suggested for normal extraction of tooth. She was good and polite but after that Sanyukta Khairnar came for extraction of tooth..Her behaviour was very rude and she even don't know how to talk to their patients. Despite of taking care, she literally abused my mother and used harsh words. My mother is not even ready to visit Aditya Birla again because of her behaviour.
I request to please pass on this feedback to Dr. Sanyukta Khairnar . She is there to take care of their patients, not for troubling them more.

Dear sir,
This is to inform that mrs,. Sunita ochani admitted on 5 sept midnight at 11.30 v got the room 2050 where there was no good facility & no cleanliness thn on 6 sept they shifted to 2054 which was more worst condition the whole day noise disturbation was there & the patient cnt sleep thn on 7 sept v got discharge where v got more trouble in process and clearing the bills v hv call for wheel chair bt the service was nt there for 45 mins and aftr waiting so much tm v brought the patient by walk
Hence pls take strict action on managemnt of aditya birla hospital chinchwad the worst service they provide aftr taking so much charges overall the hospital is costly and worst

On 27th of march, i informed the staff to increase the ac as it was really hot in there, it took them 4 hrs to do that. The main doctor never came as informed to us by the duty doctor that he will be coming soon. No medication was given to him for 2 days for his stomach ailment and they stopped his heart medicine. It was a mandatory medicine and i believe that was the reason for his demise.3 hrs before my fathers death, my cousin spoke to the main doctor and he ensured that everythings gonna be ok and the next day he will be discharged but infact he did not survive for 2 hrs. On 27th itself my father told the duty doctor that he can breathe properly and he does not need a ventilator. They forced the ventilator on him due to which my father was restless and they tied his both hands. When i asked about their actions, they told me they know what they are doing and threw me out of the icu. This kind of behaviour is not expected from a reputed hospital. When the patient needed more of attention and caring as promised, his hands were tied when he was very very scared. We followed the hospital protocol and left the place. My main concern over here is why the main doctor did not visit and why we were not informed about his actual issue. No medication provided, and what did the doctor see in the patient that he assured us that he will be discharged tomorrow whereas he passed away the same day. I would like to get a reply back from you as i deserve to know what went wrong. For you he was just a patient but for us we lost a family.
For more info
Patient name - selvanarayan ethiraj munuswamy
Admmited on - 26/03/2018

Dear sir,
This is to inform you that we have done following transaction in the month of july’2017 & august’2017 using hdfc dc & cc.
Details are given below for your ready reference and is self-indicative that aditya birla has charged swipe charges @1.15% on hdfc
Debit card & @2.25% on hdfc credit card. Scan image of abmh bill & bank swipe copy attached for your ready reference.

Aditya birla memorial hospital bill receipt no. Abmh bill date abmh bill amount abmh actual swipe amount swipe % charged for hdfc debit & credit card extra charged by abmh
Receipt no. Ipdep234941 26/07/2017 40000 40460 1.15% 460
Receipt no. Ipdep234941 26/07/2017 50000 51125 2.25% 1125
Receipt no. Ipdep235110 29/07/2017 70000 70805 1.15% 805
Receipt no. Ipdep234706 21/07/2017 20000 20450 2.25% 450
Receipt no. Ipdep234863 24/07/2017 25000 25288 1.15% 288
Receipt no. Ipdep235337 02/08/2017 50000 50575 1.15% 575
Receipt no. Ipdep235181 31/07/2017 85000 86912 2.25% 1912
Receipt no. Pha 1072172 31/07/2017 17852 18253 2.25% 401
Receipt no. Ipdep235271 01/08/2017 60000 60690 1.15% 690
Receipt no. 3487791 05/08/2017 36611 37032 1.15% 421
Receipt no. Ipdep234491 18/07/2017 12000 12270 2.25% 270
Receipt no. Ipdep236009 15/08/2017 20000 20230 1.15% 230
Receipt no. Ipdep236105 17/08/2017 20000 20230 1.15% 230
Receipt no. Ipdep236206 18/08/2017 50000 50575 1.15% 575
Total [protected] 8432

You are kindly requested to investigate the said transaction and confirm if the swipe charges charged by abmh are in line with bank / rbi guideline.

Please confirm the same and arrange to reverse the same immediately as we were told during inception of account that no extra swipe charges will be applicable during usage and it is life time free card

Regards,

Avadhoot roge
[protected]

I think that instead of thinking about the patients you are thinking about the money only. My mom age 63 slipped and her wrist got fracture. But i dont think that 2.5 hours long surgery is required for the same. It can be cured using the plaster as well. But once the doctor got to know that patient has medical insurance, a surgery is planned (3 wired inserted into her hands). Also every week dressing is going on so my mother is going through lot of pain. I think doctors should consider money but atleast thought about the pain to patients as well.

Hi team,

I had admitted in aditya birla hospital for the surgery of kidney stone and they have charged me around 80000 for the procedure, normally it would be done at other hospitals around 30000.

As per the doctor advised i undergone for x-ray and sonography twice.

I had the misplaced the original bill and request them to produce duplicate bill and they had asked me to pay 100rs each for bill.

My question is why they asking 100 rs for each bill and on what basis they are asking 100 rs for each bill.

They had said that they have such policy to produce duplicate bill.

Could you please look into this.

Why theier billing department greasing customers like this and they charging extremely high charges and even duplicate bill also they are charging.

My hospital admmision detials as follows.

Mrn no:ab17058943
Name:b dsouza

On 25th january 29, 2017, we have gone through an annual preventive health check up at aditya birla memorial hospital, thergaon, chinchwad, pune, maharashtra-411033. Telephone no:[protected], email: [protected]@adityabirla.com... Subsequently i paid an amount of rs 14, 571/- through my credit card. However, the actual bill was rs 14250/- bearing bill dated 25th january 17.

On top of that the hospital charged me rs 321/- for payment through credit card which comes to 2.25% of total amount.in spite of several request the hospital people were so adamant to charge me the extra 2.25% because of credit card. I have also asked them the bills or mention the same amount in the invoice which has been denied right away.

Frankly it was a great surprise to me. While the government is driving very hard on cashless economy and digital payments the reputed & big business house in healthcare industry like adiyta birla group are looting public openly without any fear. If this hospital thinks the 2.25% extra charge for credit card payment is legal, then why they are not mentioning in bills. Please imagine the number of transactions they made in a day, month and year, 2.25% of credit card and may be 1% of debit cards would be an accumulation of huge unaccounted money or not paying any taxes on same.

I have lodged a complaint on jago grahaka jago bearing complaint id : 9956192 dated 20th may 17, wrote to rbi, controller of legal metrology (Weights & measures), ministry of finance etc, unfortunately everyone is saying it does not come under them. Only one person is now left indian prime minister.

I am really helpless.

I am visiting to abmh chinchwad since from last 2 years. Recently it is observed that hospital is started charging extra surcharges of around 2% on the payment more than rs. 1000 when payment is made by credit card/debit card
I asked the staff regarding details of these and staff person replied that the bank is charging the surcharges not us.
Yesterday i. E. On june 13, 2017, i used credit card for payment of blood test. The amount was rs. 4115, but person swiped rs. 4208 on my credit card i. E. Rs. 93 surcharge.
But if the bank is charging the surcharges, why the person swiped amount 4208 and not 4115. As the bank is charging extra on my credit card, it will get reflected in my card statement automatically.
It is not possible to carry a cash for the billing amount more than 1000. Does that mean i will have to pay extra every time when i use my credit card/debit card?

We recently had an operation completed at ABMH, Wakad, Pune. As we were opting for Cashless, there was a delay and hence the Hospital asked us to deposit some amount which we did. After the Cashless was approved, there was a refund amount due to us from the Hospital.
Firstly the hospital delayed the payment and when they did, they submitted it in the wrong name because of which the NEFT was rejected. I have been following-pu with them for over 20 days now, but there is no satisfactory response.
This shows the concern they have about their customers and their service

Aditya birla memorial hospital — claim amount 79553/- and approval amount 78803/- why taken 9452/-

1 review
Ku kumbharpra111 on jul 14, 2016
Add a comment
Change resolution statement

Search results:
Claim id:
92419468
Claim details:

Claim id: 92419468
Claim amount: rs.79, 553/-
Approved amount: rs.78, 803/-
Admission date: 09-jun-2016
Claim received date: 12-jul-2016
Claim denied date: -
Claim type: cashless
Pre-authorized amount: rs.78, 803/-
Claim status: claim approved
Discharge date: 13-jun-2016
Claim approved date: 12-jul-2016
Hospital name: aditya birla health services ltd
Denial reasons

None

Missing documents

None

Deduction details

Non payable amount: rs.750/-

Reason: nme + rr excess

Attachment for tail mail

From: "sandesh r"
Sent: thu, 14 jul 2016 13:26:11
To:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prahsanth,

We have processed your claim documents as per your policy condition, please check with hospital for extra payment collection.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 1:08 pm
To: sandesh r
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear sandesh,

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750


Ee its amount approve is 78803/-

Then why show me


Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Claiming for nmes & already settled amount in cashless rs.10202/-
Its my cash witch is that day pay then why show me this i will paid 92419468 claim
And also ones tailing you i will call that time mediassit they said sir, you paid and send reimbursement process

Then know you show me this all!!!

I am proper mentioned my family states

Please diposit my 9452/- as per your break up[protected]=9452)

Regards,
Prashant


From: "sandesh r"
Sent: thu, 14 jul 2016 12:25:33
To:, "'corporateresponse '", "'info '"
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Your cashless claim is processed and approved for rs.78803/-, same will be transferred to hospital bank account shortly, check with hospital.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92419468
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Cashless
79553
78803
App

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750


Reimbursement claim is processed and settled for rs.5554/-, same has been transferred to titan account on 7th july 16.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92495045
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Reimbursement
15830
5554
Set

Bill break up:
Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Investigation & lab charges
2400
2400
0

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Consultant charges
550
550
0

Pharmacy & medicine charges (Taxable)
678
604
74
Mouth wash rs.74/-
Total
15830
5554
10276


Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 12:11 pm
To: corporateresponse ; sandesh r ; info
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

What is my 10202/- amount claim states

Regards,

Prashant


From: "sandesh r"
Sent: mon, 11 jul 2016 18:04:10
To:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Please share your contact number.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: monday, july 11, 2016 5:59 pm
To: sandeshr
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear sandesh,

What is my states my 92419468

Regards,
Prashant


From: "sandesh r"
Sent: sat, 09 jul 2016 18:04:15
To:
Cc:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Your cashless claim is under process, we yet to receive original documents from hospital.

Reimbursement claim is processed and approved for rs.5554/-, same amount will credit to titan company account shortly.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: saturday, july 09, 2016 5:46 pm
To: [protected]@mediassistindia.com; [protected]@mediassistindia.com
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

As trial mail please revert me, still i have waiting, when you will provide me my total claim amount...

Regards,
Prashant


From: "prashant kumbhar"
Sent: sat, 09 jul 2016 14:42:12
To: "[protected]@mediassistindia.com", "[protected]@mediassistindia.com"
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear team,

You proper maintained (Your cashless claim is processed and approved for 78803rs... Nme expenses 750 rs... Then what is the issue?..)

O i am paying 10202/- on 13-jun-2016 on dated total amount is-79553/- your approval amount is-78803/-

That time you maintained proper, also that time i call customer care when i am paying 10202/- your employee tailing me sir not and issue you pay and submit reimbursement it then why show me all!!!


If you that time tiling me you pay only 750/-

Not any issue!!


"so you sate my place and think"

I dont know i want refund my 15080/- as per your billing system and my billing amount

Thanks and regards,

Prashant


From: "[protected]@mediassist"
Sent: sat, 09 jul 2016 13:24:27
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir,

Kindly find the below details of your claim no: 92495045

Claim results (Prashant prakash kumbhar - employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. Amt
92495045
Prashant prakash kumbhar / m / self
[protected]
×latest pa status "style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"data-mce-href="http://proclaim. Mediassistindia.com/"data-mce-style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"reimbursement / approved
Rs.15830/-
Rs.5554/-

Bill details:

Bill no.

Bill date

Bill type

Bill description

Amount

Non-payable amount

Non-payable reason

Payable amount

0

Jun 13 2016 12:00 am

Consultant charges

Consultation

Rs.550/-

Rs.0/-

Rs.550/-

0

Jun 13 2016 12:00 am

Surgery charges

Other surgical item charges

Rs.12, 202/-

Rs.10, 202/-

Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)

Rs.2, 000/-

0

Jun 13 2016 12:00 am

Investigation & lab charges

Lab

Rs.2, 400/-

Rs.0/-

Rs.2, 400/-

0

Jun 13 2016 12:00 am

Pharmacy & medicine charges (Taxable)

Medicines_drugs

Rs.678/-

Rs.74/-

Mouth wash rs.74/-

Rs.604/-


With regards,
Prabakar. C
Team medi assist


From:"kumbharpra111"
To:"titan"
Sent: saturday, july 9, 2016 12:36:28 pm
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,
Then why taken 10202/-

Also why stop my rest amount 15830/-

As per your claim no 92495045

On dated 24-jun-2016, today is 9-july -2016

As per your policy working 7 day process, then you count 24-jun to till date and please red my all mails witch is


Ending to you then reply

Regards,

Prashant kumbhar


From:"[protected]@mediassist"
Sent: sat, 09 jul 2016 11:02:01
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir,

Claim results (Prashant prakash kumbhar - employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. Amt
92419468
92430671, 92419467
Prashant prakash kumbhar / m / self
[protected]
×latest pa status" style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;" data-mce-href="http://proclaim. Mediassistindia.com/" data-mce-style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"cashless / in process (Processed document awaited)
Rs.79553/-
Rs.78803/-

Your cashless claim is processed and approved for 78803rs... Nme expenses 750 rs... Then what is the issue?..
With regards,

Team medi assist


From: "corporateresponse"
To: "titan"
Cc: [protected]@rediffmail.com
Sent: saturday, july 9, 2016 10:49:01 am
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team


Please go through the below trial mail & do the needful.


Thanks & regards
Medi assist team

From: prashant kumbhar
Sent: friday, july 08, 2016 1:36 pm
To: corporateresponse ; info
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

Why are you lat process my statement are you working or not

End me reply asap,

Regards,.
Prashant


From: "prashant kumbhar"
Sent: wed, 06 jul 2016 22:41:28
To: "corporateresponse", "info"
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear team,

Inform to you your end amount approval is - 78803/- cash less no[protected]

Then know you why showing 10202/- in staled, my hospital bill is-79553/- your end approval amount is-78803/-

When i paid 10202/- that time i call your customer care that time your end tailing me sir you paid and


Reimbursement clime that time you received you know you show my clime statement 5554/-, are you proper


Training your employee or customer proper send sms mail i am frosted your end and i relay observed your


Company is bool set you are not handled your company, not reply to at the time your commitment see my all


Mails and reply

Proper as you work in one corporate specials customer sport

Pls do the needful

Regards,
Prashant


From: "corporate response"
Sent: sat, 02 jul 2016 12:33:33
To:
Cc: "info medi assist"
Subject: re: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir/madam


The claim[protected] is under process.


Thanks & regards
Medi assist team


From: info
Sent: thursday, june 30, 2016 3:56 pm
To: [protected]@mediassistindia.com');" [protected]@mediassistindia.com
Subject: fwd: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

Kindly find the below trail mail and do the needful.

Regards,
Medi assist support team


On wed, 29 jun at 3:19 pm, prashant kumbhar wrote:
Dear team,
You provide me new clame number why and where is your commitment 24 hours reply,
Also tickt numer, l am sending you all my documents then why delay your commitment date is 26 june, also hospital provided all details then why should tack time your end
I already manstined my family states


So pls

Diposit my cash in my account asap

Regards
Prashant p kumbhar


Note: forwarded message attached

— original message —

From: info [protected]@mediassistindia.com on fri, 24 jun 2016 20:23:49 +0530
To: [protected]@rediffmail.com
Subject: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected] - 388819

Search results:
Claim id:
92419468
Claim details:

Claim id: 92419468
Claim amount: rs.79, 553/-
Approved amount: rs.78, 803/-
Admission date: 09-jun-2016
Claim received date: 12-jul-2016
Claim denied date: -
Claim type: cashless
Pre-authorized amount: rs.78, 803/-
Claim status: claim approved
Discharge date: 13-jun-2016
Claim approved date: 12-jul-2016
Hospital name: aditya birla health services ltd
Denial reasons

None

Missing documents

None

Deduction details

Non payable amount: rs.750/-

Reason: nme + rr excess

Attachment for tail mail

From: "sandesh r"
Sent: thu, 14 jul 2016 13:26:11
To:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prahsanth,

We have processed your claim documents as per your policy condition, please check with hospital for extra payment collection.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 1:08 pm
To: sandesh r
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear sandesh,

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750


Ee its amount approve is 78803/-

Then why show me


Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Claiming for nmes & already settled amount in cashless rs.10202/-
Its my cash witch is that day pay then why show me this i will paid 92419468 claim
And also ones tailing you i will call that time mediassit they said sir, you paid and send reimbursement process

Then know you show me this all!!!

I am proper mentioned my family states

Please diposit my 9452/- as per your break up[protected]=9452)

Regards,
Prashant


From: "sandesh r"
Sent: thu, 14 jul 2016 12:25:33
To:, "'corporateresponse '", "'info '"
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Your cashless claim is processed and approved for rs.78803/-, same will be transferred to hospital bank account shortly, check with hospital.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92419468
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Cashless
79553
78803
App

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750


Reimbursement claim is processed and settled for rs.5554/-, same has been transferred to titan account on 7th july 16.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92495045
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Reimbursement
15830
5554
Set

Bill break up:
Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Investigation & lab charges
2400
2400
0

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Consultant charges
550
550
0

Pharmacy & medicine charges (taxable)
678
604
74
Mouth wash rs.74/-
Total
15830
5554
10276


Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 12:11 pm
To: corporateresponse ; sandesh r ; info
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

What is my 10202/- amount claim states

Regards,

Prashant


From: "sandesh r"
Sent: mon, 11 jul 2016 18:04:10
To:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Please share your contact number.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: monday, july 11, 2016 5:59 pm
To: sandeshr
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear sandesh,

What is my states my 92419468

Regards,
Prashant


From: "sandesh r"
Sent: sat, 09 jul 2016 18:04:15
To:
Cc:
Subject: re: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear prashanth,

Your cashless claim is under process, we yet to receive original documents from hospital.

Reimbursement claim is processed and approved for rs.5554/-, same amount will credit to titan company account shortly.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: saturday, july 09, 2016 5:46 pm
To: [protected]@mediassistindia.com; [protected]@mediassistindia.com
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

As trial mail please revert me, still i have waiting, when you will provide me my total claim amount...

Regards,
Prashant


From: "prashant kumbhar"
Sent: sat, 09 jul 2016 14:42:12
To: "[protected]@mediassistindia.com", "[protected]@mediassistindia.com"
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear team,

You proper maintained (your cashless claim is processed and approved for 78803rs... nme expenses 750 rs... then what is the issue?..)

O i am paying 10202/- on 13-jun-2016 on dated total amount is-79553/- your approval amount is-78803/-

That time you maintained proper, also that time i call customer care when i am paying 10202/- your employee tailing me sir not and issue you pay and submit reimbursement it then why show me all!!!


If you that time tiling me you pay only 750/-

Not any issue!!


"so you sate my place and think"

I dont know i want refund my 15080/- as per your billing system and my billing amount

Thanks and regards,

Prashant


From: "[protected]@mediassist"
Sent: sat, 09 jul 2016 13:24:27
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir,

Kindly find the below details of your claim no: 92495045

Claim results (prashant prakash kumbhar - employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. amt
92495045
Prashant prakash kumbhar / m / self
[protected]
×latest pa status "style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"data-mce-href="http://proclaim. mediassistindia.com/"data-mce-style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"reimbursement / approved
Rs.15830/-
Rs.5554/-

Bill details:

Bill no.

Bill date

Bill type

Bill description

Amount

Non-payable amount

Non-payable reason

Payable amount

0

Jun 13 2016 12:00 am

Consultant charges

Consultation

Rs.550/-

Rs.0/-

Rs.550/-

0

Jun 13 2016 12:00 am

Surgery charges

Other surgical item charges

Rs.12, 202/-

Rs.10, 202/-

Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)

Rs.2, 000/-

0

Jun 13 2016 12:00 am

Investigation & lab charges

Lab

Rs.2, 400/-

Rs.0/-

Rs.2, 400/-

0

Jun 13 2016 12:00 am

Pharmacy & medicine charges (taxable)

Medicines_drugs

Rs.678/-

Rs.74/-

Mouth wash rs.74/-

Rs.604/-


With regards,
Prabakar. c
Team medi assist


From:"kumbharpra111"
To:"titan"
Sent: saturday, july 9, 2016 12:36:28 pm
Subject: fw: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,
Then why taken 10202/-

Also why stop my rest amount 15830/-

As per your claim no 92495045

On dated 24-jun-2016, today is 9-july -2016

As per your policy working 7 day process, then you count 24-jun to till date and please red my all mails witch is


Ending to you then reply

Regards,

Prashant kumbhar


From:"[protected]@mediassist"
Sent: sat, 09 jul 2016 11:02:01
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir,

Claim results (prashant prakash kumbhar - employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. amt
92419468
92430671, 92419467
Prashant prakash kumbhar / m / self
[protected]
×latest pa status" style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;" data-mce-href="http://proclaim. mediassistindia.com/" data-mce-style="box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;"cashless / in process (processed document awaited)
Rs.79553/-
Rs.78803/-

Your cashless claim is processed and approved for 78803rs... nme expenses 750 rs... then what is the issue?..
With regards,

Team medi assist


From: "corporateresponse"
To: "titan"
Cc: [protected]@rediffmail.com
Sent: saturday, july 9, 2016 10:49:01 am
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team


Please go through the below trial mail & do the needful.


Thanks & regards
Medi assist team

From: prashant kumbhar
Sent: friday, july 08, 2016 1:36 pm
To: corporateresponse ; info
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

Why are you lat process my statement are you working or not

End me reply asap,

Regards,.
Prashant


From: "prashant kumbhar"
Sent: wed, 06 jul 2016 22:41:28
To: "corporateresponse", "info"
Subject: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear team,

Inform to you your end amount approval is - 78803/- cash less no[protected]

Then know you why showing 10202/- in staled, my hospital bill is-79553/- your end approval amount is-78803/-

When i paid 10202/- that time i call your customer care that time your end tailing me sir you paid and


Reimbursement clime that time you received you know you show my clime statement 5554/-, are you proper


Training your employee or customer proper send sms mail i am frosted your end and i relay observed your


Company is bool set you are not handled your company, not reply to at the time your commitment see my all


Mails and reply

Proper as you work in one corporate specials customer sport

Pls do the needful

Regards,
Prashant


From: "corporate response"
Sent: sat, 02 jul 2016 12:33:33
To:
Cc: "info medi assist"
Subject: re: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]
Dear sir/madam


The claim[protected] is under process.


Thanks & regards
Medi assist team


From: info
Sent: thursday, june 30, 2016 3:56 pm
To: [protected]@mediassistindia.com');" [protected]@mediassistindia.com
Subject: fwd: fw: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected][protected]

Dear team,

Kindly find the below trail mail and do the needful.

Regards,
Medi assist support team


On wed, 29 jun at 3:19 pm, prashant kumbhar wrote:
Dear team,
You provide me new clame number why and where is your commitment 24 hours reply,
Also tickt numer, l am sending you all my documents then why delay your commitment date is 26 june, also hospital provided all details then why should tack time your end
I already manstined my family states


So pls

Diposit my cash in my account asap

Regards
Prashant p kumbhar


Note: forwarded message attached

— original message —

From: info [protected]@mediassistindia.com on fri, 24 jun 2016 20:23:49 +0530
To: [protected]@rediffmail.com
Subject: ticket received - claim no[protected] document sending by blue dart qurer - doc no-[protected] - 388819

Hi Sir,

Patient Name :- Varsha Datta Kad

My Name is Datta kad and my wife was admitted in Aditya Birla on 6th march for ecatopic pregency.
so they discharge my wife on 9th March. so the total bill was 136000 and approved by insurance company is 114000.
so in this case hospital should take difference amount i.e (Actually bill136000 - Approved by insurance company114000) = 22000
so they collected 30231 from me. when I asked why your taking extra amount from me then they not given the proper reason.

Thanks
Datta

dear doctor i was hospitalized in platinum ward during 10 May to 13 may due to lower back pain. i would like to highlight and request hospital management to improve the following services. 1. MRI Report : More than 24 hours taken to disclose the MRI report. It was really strange. without MRI report, the doctor was not able to take the correct actoin. even i was also consfused, why the report takes this much time. 2. The walker was not available in the ward. after so many request your staff arranged 3. wheel chair : Use to wait around 15 ~ 20 minutes to go and come back for IFT and MRI. 4. TV was not functioning and even Remote was out of reach for staff also. any way the TV start functining after too much followup 5. Food quality : since outside food is not allowed. therefore the food quality and soup quality must improve. so that the basic requiement of human body can intake for correct response of medicines. 6. Due to ward name ( like Gold, platinum, suite, saffire), my mediclaim policy got doubt, weather i am eligible for such ward or not. therefore please make a check list and eligibility for each group