Agarwal Packers And Movers Ltd. — Delayed & partial delivery and teak wood dining set (1table+6chairs) and centre table polish and paint have been damaged

Address:	400009
Website:	www.agarwalpackers.com

M/s.Agarwal Packers and Movers Ltd.,
49, Ground Floor, Eastern Chamber
128/A, Poona Street,
Danabunder, Mumbai 400 009

Re: Your CN no.WINGNSLTK074069 ex.Kolkata to Mumbai
(household articles), Your bill no.WIBLSLTK063832 dt.21.2.17

Dear Ma’am/Sir,

I am really unhappy over the service extended for transportation of articles; would like to put on record as under:

1. At the time of booking it was conveyed that the delivery will be made within 13 days from booking date, whereas the articles were finally delivered only on 11 March ’17 that too partially. Delayed delivery has caused unnecessary financial expenditure and harassment and the ordeal still continues.
2. Double seater sofa and a recliner sofa were left out in the warehouse as informed while delivering the remaining articles.
3. Adhesive marks from the cello tapes and remains of cardboard paper have damaged our teak wood dining table, 6 (six) teakwood dining chairs and one teak wood centre table. On 21st Feb during packing in Kolkata the supervisor in charge and his staff were repeatedly informed to ensure no damage to the paint or polish owing to the poor quality of adhesive on the cello tapes.
4. Goods mentioned in the above point were sent in extremely proper condition.The polish and paint have been damaged and all the furniture have lost its sheen which is absolutely unacceptable. I hereby claim for all damages to be compensated in full
5. Explained concerns were referred to Ms.Shilpa Burfi (HOD) and duly stated on receipt document signed by the supervisor on site yesterday. Shilpa had assured us she will liaise with the concerned team to take necessary steps to rectify the damage. However post that first call all attempts to reach out to her via telephone are in vain. None of the calls or messages to her no.are being responded to.
6. During w.c.6th March repeated chasers and reminders were made to Mumbai based supervisors (mobile[protected]. Initially Mr.Ramdutt was informed and subsequenty Banik was made aware that there are two air conditioners that need to be setup along with the modular furniture bed. It was specifically mentioned that the bed requires a rotating screwdriver to assemble it and hence proper provision needs to be made to ensure the staff are adequately equipped. However, during the partial delivery on 11th March 2017 none of the requests was heeded and the bed and ACs have not been assembled.
7. All materials used during packing have been returned on the same day of delivery to the delivery team.

As much as I was pleased with the performance of the Kolkata team I am doubly disappointed with the inefficiency of the Mumbai team of Agarwal Packers and Movers.
Kindly confirm a tentative time line by when we can expect a revert and compensation/rectification for the damage.Considering the fact that verbal timelines are not being adhered to I would need a written response for my complaint.

Thanking you,

Yours faithfully

S. NAG