Agarwal Packers And Movers — payment not given for damages caused during transfer

Address:	Chennai, Tamil Nadu
Website:	www.agarwalpackers.com

Agarwal packers & movers (www.agarwalpackers.com) packed & transported our household items from gurgaon to chennai. They charged us a hefty sum for the same, along with rs.10000/- in insurance.

Upon arrival and unpacking in chennai, by their team members, a number of items were found broken and damaged. Now they refuse to make the payment claiming that the damages were there beforehand, though it is clear from the records of packing in gurgaon that none of these damages existed previously.

Following are the damages, i am attaching pictures of the same -
1. 1. Glass dessert bowls (3 in number) - worth rs.400/-
2. Borosil diya glass cover - worth rs.100/-
3. Treo large size ceramic serving bowl with glass lid - worth rs.2000/-
4. Wooden south african hand - carved artifact of the big 5 animals - worth rs.5000/-
5. 3 dip bowls (Glass and ceramic)- worth rs.400/-
6. Sea shell lamp - worth rs.1000/-
7. The study table screws/ nuts were lost during the transit - worth rs.500/- (Includes nuts and assembly that we got done by another local carpenter)
8. Wooden floor damage in the process of fixing the bed - worth rs. 5000/-
9. Solid wood rocking chair has been cracked in several places-worth rs. 5000/-

The total amount of the damages caused comes to rs.19400/-

We would request a refund of the same, as was promised to us at the time of taking the order.

Regards
Sumiti