[Resolved]  Agarwal Packers — Claim

Address:

Ghaziabad, Uttar Pradesh

Hi Sir, My name is Santosh Upadhyay, I moved from Delhi - Kalkaji to Indirapuram (Ghaziabad) on 29.03.2014, GC Number - NDLH005113 through Agarwal Movers and Packers and same day my household goods reached to Indirapuram my new residence. During the shifting of my goods, One wooden Almirah was broken which was informed to the representative who were unpacking my goods and they suggested me to write about the damage on a plain paper which I had done.Now the problem started, when I called the damage claim team, they said they will check and do the proper need. Post which they sent us a carpenter and he checked the Almirah and said that this would cost more than Rs. 1000 so he would inform the company. Post which I had done follow up with your claim team for 3 month. The excuse they gave that the file has not come and they will check and inform me.In Claim department the person with whom I was interacting was Mr Om Prakash ( [protected]). Yesterday, Mr Om prakash called and said that they will not be able to settle my claim as I have not given them any written document about damage . My Point here is that, what happen to my written document which was submitted along with the other documents to Agarwal unpacking team . It seems to me that the damage document was either misplaced or was removed purposefully. How that would be possible, they had sent carpenter who checked about the damage and now they are saying that they have not got any written report for the damage. Hoping for positive response from your side. Regards, Santosh [protected]