Agarwal Packers & Movers — Broke my goods

Broke my goods while transoorting from Gurgaon to Kolkata. Now they are saying goods aren't insured so they can't do anything. While booking on phone customer representative didn't discuss any such option and when I asked her she said all goods damage are the responsibility of APML. How can I know there is a separate insurance unless their people tell me? Also when they told all goods are their responsibility and nothing will happen i obviously assumed everything is covered. After damaging goods worth thousands of rupees they are shirking from their responsibility.