I recently shifted from Kolkata to Ranchi through Agarwal Packers (GC No. : GCKOL[protected] for which the package was received on 06th March’ 22.
The 50 inch Panasonic TV Model : TH-49DS630D LED panel has been damaged during transportation. Video and pictures were taken by the personal who had delivered the product and I was informed that I would receive an update in next 72 hours, however it was more than 21 days and I was still awaiting an update on the same
I even tired calling kolkata office located in Salt Lake from where I booked however they are not responding,
Below is their few claims policy as published on their website:
Claims :
We promise our customers an intact shifting, but due to any unforeseen act or for any other un intentional reason if at all claims arose. Then we have to following the below procedure of claim settlement.
Procedure to settle claims
By conducting a survey of damaged goods, arrive at the density of the claim.
By getting the minor damages repaired
By offering a compensation payment for the goods not repairable at branch level itself.
By involving of senior staff of the claims department for the cases which are not settled at branch level.
None of this has been done despite following up with them for 1 week now. Finally i received a call from a Mr. Manish, claims manager apml, who did not share details of claims procedure until i spoke to him forcefully. After several complaints i was informed to provide damage quotation from Panasonic even after sharing videos and pics along with all the required documents which would cost more than what was quoted before and I was denied about compensation.
I would request to look into the same and humbly request for resolution.
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