Agarwal Packers & Movers — complaining about delay in consignment delivery

Hi,

I booked agarwal packers and movers in navi mumbai to shift my household stuff to sarni, betul. The consignment started from navi mumbai on 9th march, 2020 with the delivery date committed within 7-10 days.
I am writing this on 1st may, 2020 as my consignment is not yet delivered. I understand the problem with nationwide lockdown but it started on 25th march, ie. Almost a week after their committee delivery date.
The biggest challenge is their customer care who don’t know anything about the status of my consignment and keep on directing me to different numbers located in indore, bhopal etc.
Such a shame they call themselves the best in business. Such a bunch of liars and scammers these people are. Never again, agarwal packers and movers!