Agarwal Packers & Movers — Complaint regarding poor customer service and mishandling gc #4507141

Address:	New Delhi, Delhi, 122001
Website:	no Website.. This is for poor customer service

This is regarding my gc #: 4507141.
This order was booked by me (nitin) to transport my household stuff from haldwani to gurgaon. the order started from haldwani on 11/9 and reached gurgaon on 12/09.
I would like to bring to your notice how poor the customer service of agrawal packers and movers is. although i have been a satisfied customer earlier but the recent experience has changed this view

1. mattresses not packed – my mattress was not packed at all during transit and it became dirty.. the folks at your rudrapur branch did not pack it although they promised me that it will be packed. kindly, let me know who is going to dryclean it?
2. car not packed – my child’s car was not packed and has scratches. the rudrapur branch executive promised that it will be bubble wrapped but did not do so. who will refund me for this?
3. fridge and washing machine was not transited in frames - neither my fridge, nor my washing machine was bought in frame which i was promised. this is another example of poor customer service
4. bed has been damaged - my bed has been damaged during transit - who is going to get this repaired.

After all the above incidences, when i try to call your rudrapur branch, every time they say they will call me back and they never do. they are very rude in their conversations.
When i called your customer service department - they told me to call the claims department. when i called the claims department, that guy asked me to call another number. i don’t understand why people are made to go here and there.
Don’t you have one department that can address complaints??

I am highly dissatisfied by the events that happened with agrawal’s packers and movers this time and i would like to take action against this.

Please let me know what should be done in order to seek a refund of the amount that has been paid in advance and poor customer service has been provided in lieu of that.

I am looking forward to hear from you in this regards hoping that you can assist me.
If you are not the correct person, please give me the email address of someone who can assist me