Agarwal Packers & Movers — complaints for damages and loss done by agarwal packers and movers ltd.

Address:

Pune, Maharashtra, 412207

I have used agarwal packers and movers ltd. For relocating from gurgaon to pune. I paid ~50000rs for relocation. I was made assured that everything will be taken care and i will receive my goods as it is. After reaching pune, i did not receive any communication from company and then i made inquiry that where is my household goods, then i was told there is an accident happened and my goods are damaged. After that again there was no communication, there was not even a single call from customer care.

I had done so many followups and then i received my house hold and what i received was pile of garbage. Everything was damaged and most of the items were missing.

Then one guy from customer care came and did the survey after that insurance guy came and did the survey and again no communication.

I requested them to provide me fir copy of accident or pictures of accident. I never received anything from them.

I had to do so many followups and so many calls every time i was making call to one person or another and dropping emails but i did not receive proper communication.

Eventually they stopped picking my calls and stopped responding on emails. I have done so many escalations and i faced lot of mental torture.

I was told that for electronics items i will have to book appointments with companies and get the quotation whether it is repairable or not and based on that insurance would be given and whatever visiting charges i will pay for that, it would be reimbursed later.

First thing, it should be companies responsibility to do that, they already damaged my goods and then asking me to followup with another company.

After three months of this whole incident and after putting so much efforts in followup i received my insurance money. However, this is like charity amount. My whole house hold stuff is either damaged or lost and what i received is not worth. Company denied to pay the amount which i paid for visiting charges for electronics items.

I had to buy everything new and so much trouble i faced, i was just doing followups every day with different different companies for quotation and with agarwal packers and movers ltd. For insurance.

I have received the worst kind of service. They even stopped picking my calls and never responded on mail... Every time i had to drop number of emails then i received response.

I have had pathetic experience with agarwal packers and movers ltd. Even after escalations the service wasnt improved.

Now my concern is :-
1. I paid 50, 000/- for relocating which was wastage because i did not receive my goods.
2. Insurance amount which i received is kind of charity amount.
3. Amount which i paid for different quotation which was supposed to be reimbursed.
4. I faced lot of trouble for this period, it was mental torture.

I need compensation from agarwal packers and movers ltd. For the worst and pathetic services provided by them.

Few pics are attached for the goods which i received.