| Address: | Bhopal, head office Delhi |
For the APML complain-
Dear Sir,
Consignment no……….. GCTRI[protected]
As promised by your employee that you will provide 02-03 weeks’ time for delivery of my shipment from Trichy to Bhopal.
I am writing to bring to your attention the concerning issue regarding the delivery of my consignment, which was booked from Trichy to Bhopal on 14.01.2024. No update is found for the APML tracking. Despite numerous attempts to follow up on the status of my consignment over the past 15 days, I have not received any satisfactory response from your team. I have diligently reached out to both your Bhopal team, particularly Shri Neelesh Mishra, , but unfortunately, my efforts have been met with either an unresponsive network or a lack of concrete information regarding the whereabouts of my shipment. Even my attempts to contact the Trichy team have yielded no assurance regarding the timely delivery of my consignment. I am continuously calling your people but neither your people are picking my phone and nor responding the same. It is disheartening to express that the delay in the delivery of my consignment has not only affected my personal commitments but has also caused significant disruptions to my family, particularly impacting my child's education.
some of the call details are as—
1.Shri Neelesh Mishra[protected] Jan 26 11:36 am - 3 calls, Jan 27-10:36 am, 12:23 pm, 12:26 pm, Feb 5- 2:30 pm, 2:35 pm, 2:37 pm, 06 feb-09:54 am, 09:55 am, 20 am, 11:32 am, 12:47 pm, 1:55 pm, 2:41 pm.
2. Shri Sharma APML +[protected] am, - Jan 29 10:46 am, 12:08 pm, 12:09 pm, 12:32 pm, 12:36 pm, 12:41 pm, Jan 30 - 09:04 am, 09:05 am, Jan 31-09:49 am, Feb 2-11:32 am, 2:42 pm
3.Shri Shakti Singh APML +[protected] Jan 18- 10:15 am, 10:50 am, Jan 18-1:59 pm, Jan 19-1:32 pm, 04:04 pm, 04:05 pm, 04:41 pm, Jan 20-09:32 am, 10:26 am, Feb 06- 02:47 pm, 02:54 pm, 03:27 pm
4. APML customer care - +[protected] Jan 20-09:37 am, 09:38 am, 10:44 am, Jan 26- 12:24 am, 03:32 pm, 04:15 pm.
5. Smt.Preeti Rajput APML customer care +[protected] Jan 26 - 11:25 am, Jan 36-12:25 am 2nd call
6.Apml Trichy coordinate
+[protected] Jan 15-07:03 am, 07:09 am.
In frustration I complained the same to your customer care on[protected]. . Later rather than delivering shipment to my location as per promise, your firm is asking for penalty (storage charge) which is unethical and illegal.
I have paid the full fare in the belief that you firm won’t cheat valuable customer. Not only this, I referred many of my friends also to arrange logistics with your company which is already known to your Trichy Team. I understand you very well respect the customer faith, trust which is the pillar for customer relationship & business. But now I realise that your firm is levying penalty (storage charge) on account of your people failure rather than my failure and delays.
My all the household’s items are worth very valuable - Missing or damage of any items, your firm will be liable.
Therefore, I earnestly request your immediate attention to this matter and urge you to take swift action to ensure the prompt delivery of my consignment. I understand the importance of your commitment to customer satisfaction and trust that you will prioritize this issue accordingly. I kindly request you to provide me with a concrete update regarding the status of my consignment and a firm commitment on the expected delivery timeline.
Your prompt action in resolving this matter would be greatly appreciated. Thank you for your understanding and cooperation in this regard. I look forward to a swift resolution to this issue.
Thanking you
Regards
Suraj Kumar
[protected], [protected], [protected]
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