Agarwal Packers & Movers — Consignment not moving

Address:	Pitampura, Delhi
Website:	www.agarwalpackers.com/thankyou.html

I needed to transport bike from surat to Bangalore and booked it through Agarwal packers and movers ltd.(APML)
GCSRT[protected]

My consignment was picked up by Agarwal packers and movers on 12 Feb, today it has been more than a week but my consignment is still lying at their warehouse (about 3kms from where it was picked).
On contacting their customer support, delivery agents and the warehouse incharge, everyone just keeps lying the same thing that it will be moved today itself and consignment will be delivered within 5 days taking personal guarantees but they are unwilling to give this guarantee in a email.

Same thing is happening past 5 days, every morning I have to raise a complaint through their customer support where they give false assurances and updates by just keeping the call on hold, the support executives will not provide numbers of any other departments and will keep asking to trust them. These people are reluctant to even returning my consignment back to the pickup location and are hoarding it in their warehouse for no specific reason. Now after 7 days, even after raising multiple complaints, the company has stopped communicating with me, they have stopped picking and returning my calls from the registered mobile number.

I have lost all trust in APML and now fear that if I'll ever get my consignment back. If possible please help in getting my goods back.