[Resolved]  Agarwal Packers & Movers — Customer harassment and False charges

Hi,

I have booked Agarwalpackers.in (Bade Bhaiya) for shifting of my household material from Jamshedpur to Mumbai. The GC no is 4769732 and material was loaded from Jamshedpur on 13th Feb’22 and I have been told that at max by 18th Feb material will be delivered. Also at time of Booking Jamshedpur Manager confirmed me that we will give one point solution. i.e. uninstallation and re installation of AC.

I am trying to contact on mobile call, sms, watsapp but each person is giving different answer or gives number of some other guy. Now I have got more than 10 contact no of different person of Agarwal packer but not getting correct response.
I have paid Rs.103747, which is quite a big amount. but i received very third class services. and i have to pay for AC installation (3 AC) to local technician even after paying the same amount to DRS group at time of booking the consignment.
Also following items got damaged and charges borne by me
1) window AC FAn (Cost-1700)
2) Spilt AC gas Valve (Cost 800)
3) Gas refill in 2 Split AC (Cost 4000)
4) 3 AC installation by Urban Company (Cost 3846)

I have booked my consignment from DRS group considering that it would be fast safe and user friendly but I am very sorry to say my expectations are badly impacted, your people (except few) are not at all costumer focused. Every one is giving excuse that they have got meeting in Hyd. Having some official meet at HYD, does it means that during this time all your business will be at pause.
This is very very poor customer service.

I am writing with a hope to get below mentioned resolution and reimbursement at the earliest.
1) window AC FAn (Cost-1700)
2) Spilt AC gas Valve (Cost 800)
3) Gas refill in 2 Split AC (Cost 4000)
4) 3 AC installation by Urban Company (Cost 3846)

Regards
Aditya Verma
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