| Address: | AGARWAL PACKERS AND MOVERS LTD., 49, Eastern Chamber, Poona Street, Mumbai - 400009, India, CIN - U63090MH2005PLCI54749 | | Website: | www.agarwalpackers.com |
I had a consignment signed with Agarwal Packers & Movers Ltd. to move my household items from Cochin to Bangalore. Below are the consignment details.
Consignment No. - GCCOH[protected]
PickUp Date - 29/08/2022
Delivery Date - 04/09/2022
I had to face a lot of inconvenience during the delivery of items in the destination Bangalore.
The given date of delivery was on September 3rd, but it was delayed to the next day, 4th September afternoon. During the delivery only the driver was there and no other people were there for unloading. My quotation was included with the loading and unloading fee.
I called several times to the responsible people and no one picked up and finally I called customer care. However, I didn't get proper information regarding unloading people and I had to wait for more than 1 hour.
Even after that, since nobody showed up I had to unload all the items myself and while opening the load itself I could see some damage in some products.
The package of refrigerator was torn and it was damaged. I have paid the insurance amount while signing the consignment. I have informed the company multiple times regarding the damage and no one responded.
I want an appropriate refund or compensation considering my losses and I have attached the respective photographs and documents herewith.
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