Agarwal Packers & Movers — Damage in goods and false contract

We appointed APML, Bhubaneswar branch for our house shifting from Bhubaneswar (Mani Tribhuvan) to Kolkata.
They told us the goods will be delivered door to door. But they took the goods in one truck, unloaded it in a godown in west bengal and then gave it to us. The goods were supposed to get delivered on 17/4/2021 but they delivered it to us on 19/4/2021. After all this delay, the workers and labourers who unpacked the items, asked for extra money and took ₹1500 extra from us despite the whole payment (₹34, 750/-) being done at the booking branch . They also damaged a lot of our goods including our sofa and more such goods . The packing was also poor. Most of our items were not packed with the brown cardboard paper and most items were just taped and not packed. This type of packing is not expected from Agarwal. We need refund for our broken items.