| Address: | Head office at Hyderabad |
We had shifted from Kottayam to Raipur recently and the packing and moving consignment was given to the DRS group of Agrawal packers & Movers. We had 11 items in the cart in which a 43 inch LED Smart was also included. As the consignment reached and was delivered to us at Raipur we found that our TV was completely damaged and some items from other packed cartons were also missing (2 Wall Clocks, Dinner Set, Vacuum Cleaner, Pack of 3 new Bedsheets) . It seemed as if someone had tampered the packed cartons. To raise a complaint we tried to get in contact with the customer executive as well as the manager of the company, Mr Vijender who booked our consignment, but all in vain. Even the delivery manager, Mr. Mahaveer here at Raipur, behaved as if nothing has happened and declined our request for noting the complaint. We have suffered a loss of a brand new LED TV as well as some household items mentioned above.
You are therefore requested to kindly book a complaint on our loss and advice us about the further proceedings.
Attaching the bill copy and the photos of our damaged TV for your reference.
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