Agarwal Packers & Movers — damage to material in transit - cg no. gcblr[protected]

Address:

122001

Dear sir

The above consignment was shifted from bangalore to gurgaon on 19th april and was delivered on 27th april, 2018.

The unloaders, unpackers and installation team saw many items had been broken during transit due to wrong packing of the items.

While opening the items - the unpackers saw some items broken viz

A. Decoration pieces and mixed items - estimated at rs 10000 as per packing list
B. 3 folding wooden chairs - estimated at rs 5000
C. One bed side board - estimated at rs 5000

One bed they were unable to fix - and said carpenter will come next day ie 28th apr for fixing.

Moreover out of the total of 150 items shipped - the unpackers team did not open 40 boxes - as they had run out of time as per society norms - having entered into the society for delivery post noon only.

We mentioned the same on the delivery completion document - that items were broken during transit due to wrong packing from bangalore and also balance items left behind will be opened on next day. We asked the supervisor mr ved pal to come the next day ie 28th april to pick up the material - which he said he will do in a day or so.

After considerable follow-up on 28th apr with mr ved pal for both pick up and fixing of items - he organised for the carpenter to come on 29th apr - which was a holiday - and is an off day in the society - but managed to bring him into the society for setting up the bed - and fixing the the other bed. Also told him that the 3rd bed side - was broken during transit.

I called up mr ved pal on 30th apr - and asked him things were broken when the boxes were opened - and how to put up a claim - and also asked him when he would be sending a person to pick up the boxes left behind.

Was advised to call up customer care - which i did in the evening - and was re-directed to claims department after a lot of waiting time - when i asked what is the process of claim processing - and the person advised someone will call up and update on the same.

I received a call on 1st may - and was informed that someone will come and inspect the items.

Finally when i did not receive any call till 3rd may - when i started to follow-up on the claims - was given number of mr sadanand - operations manager. He has behaved in an extemely rude way - challenging and questioning me on every point - and mostly stating that nothing can be done - as it is beyond 3 days - and stated i gave an excellent feedback.

I shared - i gave excellent feedback for the carpenter work - and not the entire delivery of broken items and even unopened boxes - moreover the same has been mentioned in the delivery note signed.

He refused for many days to entertain any discussions on the claim - and after much pursuit he stated - he will organise to get someone to come and have an inspection.

No one came for the inspection nor did any one come to pick up the boxes left behind till date - which i organised on my own to dispose off.

On 18th may - mr sadanand called and said he is approving rs 1000 as re-imbursement - and that is all that he can do. I shared no one has come for the inspection - and he refused to entertain any further discussions. I clearly told him i am not ok with rs 1000 - after which he put down the phone.

I looked up all the documents - and no where it is mentioned how to put up claim - who to contact for closure - all communication is on phone as of now - inspite of me asking for the same during the multiple calls - which was also clarified during the calls.

I take strong objections to the whole handling of the issue by agarwal packers teams - in spite of me contacting and updating all the above facts and following up on the same - and also having taken a proper insurance claim on the items shifted.

I wish to formally put up this mail as a claim for the following costs for repair of items -

A. 3 broken chairs - rs 5000
B. Bed side board - rs 5000
C. Misc photo frames, mixed items - rs 5000
D. Decoration pieces kept in crockery items - rs 10000

After having waited now for over 20 days - i have organised for repair of the above items at my costs.

Kindly organise for the release of payment by cheque favouring self on priority.

Have a nice day... Pankaj srivastava
Mobile : +[protected]
Res : +[protected]
E 602 emaar palm drive
Golf course extension road
Sector 66, gurgaon 122 001