Agarwal Packers & Movers — Damaged delivery of goods

Address:

East Singhbhum, Jharkhand

The Post is to share my experience with Agarwal Movers and Packers. We recently had to move from New Delhi to Jamshedpur, we chose Agarwal Movers & Packers (http://www.agarwalpackers.in) considering them the best in the business but I was taken aback by the extremely disgusting and unmanaged service and gesture I received from the marketing, shifting and even the tracking team. We were told that our household would reach us on 15th Jul 2015 and for that they would move the household from Delhi on 7th Jul itself, we agreed as we undoubtedly wanted our households on 15th because of guests coming in for house warming ceremony on 19th July. The packing and loading team started packing goods on 6th July, they promised to come by 11 am and load the goods by 6th evening, we followed up with the marketing team just to get the work started by 3:30pm only, none of their supervisors or the marketing guy who gave the quotation came on 6th. The packing material got finished midway and they said its 7pm and they would not be able to arrange the material at this point of time, they were just saying one liners like ‘ab ye samaan hamara ha hum dekh lenge (now the goods our ours and we would take care of it)’ which was very annoying. Few items were not laminated and packed as expected because of short of packing material; no ‘L’ guards were used to secure the corners of the wooden items. Finally we were through by 4am the next morning already disappointed. We never got an email/telephone call/message stating the current status of our GC (goods consignment). This was the first surprise/shock for us, we tried reaching out to the customer care and then the delivery team and then the tracking team and then the head of departments and possibly everyone we could, NO one was aware of the current position of the GC. They blindly said that the GPS of the truck is not working and the driver is not reachable. This was just the beginning; we reached out to the Hyderabad corporate office HOD just to get the same reply. Every associate we talked to just routed us to a different contact and the same story went on and on. We were highly frustrated as we had accepted the fact that we won’t be able to get our consignment on 15th Jul, we continuously and rigorously followed up with them on 15th, 16th, 17th, 18th but no one responded, JUST NO ONE RESPONDED, no one knew the current position of the GC including the delivery and tracking heads. Finally the GC arrived in Jamshedpur on 19th the same day we had our house warming ceremony, we had to make separate arrangements for all our guests that included high costs. We made ourselves calm after seeing the GC truck finally, though we were extremely frustrated by the service and responses, but just to our surprise this wasn’t enough, there was a lot for us to bear and go through for our mistake of choosing Agarwal Movers & Packers (http://www.agarwalpackers.in). We got to know from the driver that our GC was offloaded in Varanasi, re-loaded in another truck and truck was stranded there for 3 days and this was the reason for the delay, Also, the truck left Delhi on 10th and not 7th July. We had booked an individual truck which was supposed to carry only our GC for which we paid additional cost as well. The guys then started unpacking our goods every package opened gave us a shock, every furniture item was broken, every glass item was broken, the legs of all almiahs, show pieces were broken, the edges of our dining table, show cases were rugged and broken badly, crockery items were broken, most of them were unrepairable damages, the guys just calmly said it’s not our fault, you need to call the Delhi Office who packed your households. We called the Jamshedpur head and he said he was busy, later he came up chewing tobacco after 2 hours after we requested him enough. He too said he can’t do anything; he shall fill the claim, we asked him to call someone from the claims department who then reached after 5-6 hours in the evening, the guys was of no use, he didn’t even carry his ID card, neither he was aware of the current situation. He just gave us a A4 sheet where the cost of damage was written, no official claim sheet, no authorized signature, nothing, just a piece of paper and we were rest assured none of the claims would be approved, after 3 weeks of following up with them again and again we haven’t even received any email from the concerned department on our claims, no one came for the survey as per the process, we had to get all the damage goods repaired at our own cost. Is this the reason they say they are best in the business? Is this the reason they say beaware of the frauds? Is this the reason they say they are the shifting experts? I don’t believe so, rather I would say, choose any one from the market even the fraudsters if possible but not Agarwal Movers & Packers (http://www.agarwalpackers.in), Never at any cost. Below are few contacts who we tried reaching out to in this course of action : [protected] - Avinash the guy from the claims department [protected] – Delhi Delivery team [protected] –Pandey, Jamshedpur head +91 [protected] – Pawan. Delhi tracking head, This guys kept on lying us on the status of our GC Thank you Agarwal Movers & Packers (http://www.agarwalpackers.in) for the memorable experience.