| Address: | Jodhpur, Kolkata and Delhi |
I had booked my Wagon R car in Agarwal Packers and Movers (APM) from Barmer to Kolkata on 1st April and Consignment note no is GCJDP[protected] . Car was in running condition and APM driver drives car to Jodhpur from where it was loaded in car carrier for transportation to Kolkata.
When I enquired to Jodhpur office in charge Jaiprakash ([protected]) on 11 April about delivery of car then he told me that car reached to Kolkata and but Gears are not working, we are working on it and within 2-3 days it will be delivered to me.
I was little surprised when he told this gear problem is pre-existing issue by referring issue that when he drives car 200km to Jodhpur, car stops 2-3 times. Totally shocked on this kind of reference and conclusion.
After this I have done video call to Kolkata office on 12th April to see car, then new thing come out, car tailgate was damaged, it seems it was hit by some other vehicle. Kolkata in charge Rambir ([protected]) has told he has referred case to Niraj Gupta ([protected]) of Claim, only he can resolve the issue then car can be delivered.
After 12th April, I called Customer care, Jodhpur office, Jaiprakash, Niraj Gupta of Claim and Rambir many times but all of them either not responding or just saying we will resolve it but no date, no action nothing. Its already 6th of car reaching to their Kolkata Yard and my car is further getting damaged in Yard.
Today after talking to customer care, Niraj Gupta has given new number Mr. Vaibhav ([protected]) to talk for my case and I tried him over call and WhatsApp but no response. He has seen WhatsApp after sending my issue but not responding to my complain.
My request to resolve the issue to get delivery my car as condition of car will further worsen their yard. And get it repaired in authorized service Centre (Tail gate, gear problem and cleaning of car) at their cost.
Regards
Rohit Bhalotia
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