Agarwal Packers & Movers — Delay in Lifting resulting in great loss. No clarity

Address:

Next to Heritage School; Kolkata

I had booked a full truck for Kolkata to Hyderabad for shifting my furniture. A quote of Rs.70000/- for packing, loading and unloading was agreed and an advance was made for Rs.10000/- The truck came on 2nd July - for picking the materials. They half packed the things and went off. They picked someone else's materials and started loading on 3rd July late evening after so many requests to their personnel. They started loading and found out that the materials could not fit and said that we will take the balance in another truck. They called me at 1PM at night. One Mr. Khan is dealing with this. ([protected]) and another senior - ([protected]) are not giving any reply. When i have paid for the full truck then why the materials will go in two trucks. They do not respond and now it is 4th July they do not know what will be done. My carpenters going from Kolkata will reach HYD on 7th July and will have nothing to do. Six people are going and I have to shift in the flat on 15th July 2022. Dont know what will happen. If this is the situation of service from a NSE listed company who proclaim a statement in their ring tome - NO tension. They have given me a lot of tension and made life hell since the last three days. There packer personnel said all goos will not be packed and just dumped the wardrobes in the truck without and support and protection. I request the top management to look into this and if Agarwal is incompetent to complete this service, please arrange to unload my materials return the advance and leave us in peace. Who will pay for the carpenters. There are hundreds of packers who do much much efficient work and don't make big statements. I am sending this grievance to NSE for this is a NSE company.