The packers packed the consignment on Sunday 23rd August 2020 and I was promised a delivery in 3-4 days. I was asked to make a payment of 12448 online and labour charge 400 on 24th Aug 2020 and I subsequently requested for a docket number for which they replied online tracking is not available as opposed to what is mentioned on their website.
I made a call to Mr. Sampath who was handling the quotation, on Thursday regarding the status of the delivery to which he replied that it has reached cochin and hung up the call before I could respond and enquire regarding the delivery timing details.
On Friday, Mr. Sampath said I should talk to Mr. Mahapatra from Bangalore regarding my Consignment. Mr. Mahapatra too said that the delivery has been made to cochin and the cochin office will contact me.
on Saturday, I called Mr Mahapatra again, who very rudely replied that I should not worry about my package and it will reach soon from cochin and ended the conversation abruptly. After which I called again insisting for a number from the cochin office which he shared reluctantly. On contacting the Kochi office, I was informed no such package has been delivered.
On calling Mahapatra again on Monday, he confesses that the consignment never left Bangalore due to some technical issues and he didn’t follow up on it and I was given a false update and he has made preparations for the package to leave at night and would reach me by Wednesday 2-september2020 (10 days post pickup and 6 days post committed date)
On Wednesday I make a call to Mahapatra who ensures me that the consignment left Bangalore and cochin office ensures me that the package is with the delivery department which denies knowledge of any such consignment and shares the number of the regional head who asked me to share the details of consignment and there has been no response since.
It has been 10 days since pick up and 9 days since the payment has been made and 6 days since the committed date of delivery and I have no knowledge of the consignment and date of delivery.Additionally no response from the company.
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