Agarwal Packers & Movers — delivery of the material from chennai to kolkata

Website:

www.aggrawalpackersmovers.in/contactus.html

Fundamental aspect for agarwal packers is absolute dismissive way for attending calls. Speak with the actual workers or speak with any senior people, the response is equally pathetic and insulting. Immediate feeling that one gains is that you are at their mercy - they are doing some kind of charity that a call is attended.

I have been trying to understand why there is a delay in delivering at the destination site - it shifted from 1 pm to 3 pm, without anyone caring to tell you what is happening.

On the site, there is a name given as vikas kumar and when we called that person, he was practically offensive and constantly, very disparagingly tried to insist that i am not calling the right people. When i tried to explain that i need more help and asking a local desk is not getting me anywhere - the person concerned, very high handed fashion started asking me on the details. Clearly the motive was to make it unbearable for the caller to continue and then as conversation turned a bitter, he banged the phone.

Agarwal should immediately take out the name of this person from the site as escalation point and provide a much amicable person, who is at least willing to hear and understand. Even if he or she is not the right person, like any other good service organization should have redirected to another person.

None of the commitments has been maintained in this assignment
- time to deliver was 7/8 days
- april 30 loading was done and to reach kolkata - committed date was may 7 or may 8 - it reached may 12
- the day of loading was equally off the hour and work started at 3 pm and continued till late night
- actual people who are working are demanding huge amount for wrongly done work like dismantling of bookshelves and then physically carrying it up the stairs, demanding extra sum
- no point of contract, who speaks in decent manner and provides correct information