Agarwal Packers & Movers — delivery status of my household items from bangalore to pune

Extremely unprofessional, pathetic customer service are the two words that will describe agarwal packers and movers. I am extremely shocked to know they are one of the top rated movers and packers services of the country. Shifting from bangalore to pune, my family of two small kids and i went through hell simply because of opting agarwal packers and movers.
The packing started at around 11 am on 27th morning and went on till 4 pm. Everything was ready and the wait began for the truck to arrive. Every one hour i was updated that the vehicle would reach in 10 minutes, finally it came around 9 pm. The things were loaded and sealed and after receiving a full payment, my things were set off to pune (Gcbnge[protected]. Two days later i land with family and i call the agarwal team to know the status. To my surprise my things were still in bangalore. None of these so called professionals had no idea what was happening. They kept pointing from one person to another. As i write this, i am stuck here in a small hotel room with two pair of clothes, little kids and a very upset wife. We have no idea when to expect our things to arrive. The school and my office starts in 3 days., it is absolutely a bad situation. I would recommend everyone not to depend on agarwal packers and movers, unless you don’t want to spend a bomb and wait for your goods like waiting for a fish to hook on your rod. Hope the company would have an explanation on this.