Dear Sir,
This is with reference to your consignment Bill no. GCUPB[protected] dt.13 March2020, through which our household consignment was sent to Bangalore from our residence in Ghaziabad.
Due to COVID 19, the consignment could not be delivered by you at our Residence Brigade Meadows, Kanakpura, Bangalore.
We have been in contact with your delivery manager Mr.Santosh(Banglore) over phone regarding delivery of consignment. Everytime he told that its not possible to execute delivery because of COVID 19, and he told that since labour is also not available, we are unable to deliver consignment.
There was no communication regarding delivery of consignment during all these period. I sent a mail to coustmer care on 1 June, 2020 once again requesting to let us know the date of delivery of the consignment. Please refer to trailing mail below. On 1st june 2020, I got reply from coustmer care regretting non delivery & taking up the issue with the concerned team.
On 8 June, 2020, I received another mail from coustmer care informing that ticket ID 493798 has been created and that someone will be in touch with you for delivery soon.
I am very sorry to say that no one contacted us either by telephone or mail till 24 July, 2020.
However i got a call from your coustmer executive Ms.Bano to take delivery within 7 days otherwise Rs.7000/- per month will be charged. Accordingly we scheduled the delivery on 3rd August, 2020, 2nd being Sunday.
To our utter surprise, today 1st Aug. we received a call from delivery manager
Mr. Santosh(Bangalore) at 5.57 pm, informing that you will have to pay Rs.9000 for delivery.
At no time since the consignment landed in Bangalore, we were informed that any such charge will be Lieved on us.
The delay in delivery was from your end due to Lockdown and because you were unable to deliver the consignment because of non availability of the labour at your end.
It is therefore unjustified to levy any extra charge on us. Please withdraw any such charges & deliver the consignment on 3 August, 2020 at Brigade Meadows, Kanakpura, Bangalore.
With warm regards
Rajiv Tandon
Was this information helpful?
Post your Comment