Agarwal Packers & Movers — False promises and Not delivering on them, amounting to Cheating the customer

Address:

Lucknow, Uttar Pradesh

I had booked for shifting of my luggage from new Delhi to Lucknow, through Agarwal Packers & Movers (DRS Group). The luggage loading was completed on 22.06.2015 at 13:30 Hrs. and they had promised that the luggage will be delivered at Lucknow by 24.06.2015. My G. C. No. (as given by this company) is 4457064. But due to some dispute between this company, their transporter and driver of the truck, the truck has not even moved out of Delhi. On contacting the company, either they are not responding to the phone calls or they are giving conflicting positions about date of delivery of luggage at Lucknow. In anticipation of the luggage reaching Lucknow on 24th June, I came to Lucknow on 23rd June and staying in Hotel/Rest House, paying heavily for it. I have also hired 5-6 men for arranging my luggage here. I am put to loss due to no fault of mine. I request for following actions: (i) The company should ensure that my luggage reaches Lucknow at the earliest. (ii) The company should compensate me for the losses caused due to their fault. (iii) the misleading position being displayed on their website should be removed, so that nobody else gets deceived. (iv) Exemplary fine may be imposed on them for cheating their cutomers.