Agarwal Packers & Movers — Forging documents with indian army

Address:

New Delhi, Delhi

Complaint email sent to Agarwal packers below.


This is in reference with the complaint registered with you yesterday over phone.
Complaint No. is CP/2017/001417.

I have booked a consignment with you dated 13.12.2016 for my i20 Car from Delhi to Bangalore, GC No. is WIGNNDLH061381.

I followed with customer care, Sales executive and few more guys for 3-4 days and they were not able to track my car and saying it will be reaching today, tomorrow blah blah.

My car was finally delivered to me on the evening 31.12.2016 (more than the promised time of 7-10 days) with below mentioned problems:

1. Front bumper broken from right side.
2. Diesel tank from half to completely empty whereas milometer reads only 106 km from the reading at the time of booking.
3.Car got started with 10-15 secs of self with lot of vibration on engine.
4. But the next day morning it didn't start at all, I have to call a mechanic and he said the fan wires were altered, engine oil is low, and the engine is heating, It needs engine repair.
5. I have found a ring, a pen and lot of medicine inside the car.
6. There was some affidavit from Army officer stating this car belongs to Army personnel and will be transported from Delhi to Secunderabad dated 17.12.2016 to avoid toll taxes etc.
7. That clearly proves that the car is driven heavily with milometer wires removed, it got engine problem and it was delayed, somehow managed to start and drive up to Bangalore.

Now my car is parked, not able to start. I am facing lot of inconvenience due to the first delay in delivery and now the above problems.

Please let me know at the earliest what to do?

Best Regards
Sanjay Kothari
+91 [protected]