Agarwal Packers & Movers — GC NO:GCTNSK[protected] Misbehaviour by the supervisor, Most of the goods are damaged due to improper packing /handling

Address:

Korba, Chattisgarh

I would like to draw your attention on the above- I am Dr. Diptanu Sarkar have transferred my household belongings from Tinsukia(Margherita) to Korba(Dipka)-SECL through Agarwal Packers & Movers Limited.

Consignment has reached at Korba on 23 Feb-21. The supervisor who has come to unload/ unpack the item was not interested to work and has started arguing in each and every activity, to our surprise at one time he has kicked out cartons containing our kitchen belongings. We tried to make him understand that his behavior with customer(that too with the ladies member) is not proper, but at one point he has started arguing vehemently and abusing my family and SECL employee and even APML . We said that we shall complain to APML higher authority about him, he said that he doesn’t belong to APML and we can complain to anybody we want. We were totally surprised by his unparliamentary words and behavior. To our surprise when we called up Mr Jeebach Kumarto inform him about all these and to help us, even he started misbehaving and shouting at us over the phone, and when we said that we shall complain to higher authority of APML in Delhi, he said we can complain to anybody we want and he is not afraid of anybody.

Looking at the gravity of my problem my uncle (at Delhi) has talked to you customer care and requested him to unpack/unload the item. In turn the custom care talked to Korba branch(Mr Jeebach).

In the conference call it was decided that the unpacking will be done on the next day at 10 am. Though it was very difficult for us to take leave in such a short notice as I was on emergency duty. Even then we have taken leave after facing lot of difficulty. I again called Korba incharge Mr Jeebach Kumar, but instead of helping, he told me to get the unloading and unpacking to be done by myself. No one attended our work till 5.00 pm. It was really a very traumatic experience for our whole family. After several telecom/ request to your Delhi office and Korba office, we managed to get two workers to complete the unloading and unpacking work. Though it was not convenient to us at this odd time (around 5.30 pm), still I managed to do the work.

I am attaching the photograph of the damaged item, please compensate it and advise the supervisor and manager to behave properly with the customer(especially with the ladies member)

I am listing down the damaged item below:

1. one study table damaged during transport, not usable now(computer table)

2. one study table developed many scratches during transportation

3. Big dent observed in my motorbike due to faulty packing.

4. Bicycle damaged and is not usable. Bicycle was transported in a total unpacked condition.

5. One double bed(cot) damaged, another double bed(cot) had several scratches. Both my double beds were transported totally unpacked.

6. Induction stove damaged due to faulty packing, not working now.

7. Shoe rack(Alluminium) broken and damaged during transport. It was transported in a totally unpacked condition.

8. Invertor transported in an unpacked condition. Was thrown carelessly from truck while unloading.

Most of my items had got unpacked during transport by itself inside the truck, even before unloading due to faulty packing. Several valuable items were transported totally unpacked.

I am attaching some of the photographs of the damaged items. I have kept detailed photographs of the damaged items. Rest of the photographs can be shared on demand. (since webite is not accepting -I am attaching only 3 photos rest all are available with me)

Your early response will be highly appreciated.

Regards

Dr. Diptanu Sarkar

Mobile no: [protected], [protected]