Agarwal Packers & Movers — Goods /Car Transit Damage Claim - Reg

Dear Sirs,

As per the attached document, I booked Ms. Agarwal Packers & Movers for the Transportation of my household goods and Car from Pali (Rajasthan) to Katpadi (Vellore -Tamilnadu).

The transit of the car was done in horrible manner due to the following reasons:

1. The Car with registration No. RJ 16 CA 3382 was loaded for transit on 09.06.2021. but the delivery of the same was much delayed and only done after multiple calls finally on 01.07.2021. It took almost 21 days for transit due to which my family suffered a lot.
2. Completely unprofessional staff at Chennai region who dont even give any updates on the status of the car even after several follow ups.
3. I was informed that the car will be transported in a trailer/ car carrier safely. But on the receipt of the car i was surprised to note that the car has travelled almost 2200Kms extra (Initial KM reading during loading - 95502 Kms Vs Final delivered Km reading of 98002 Kms.) This is completely unprofessional behaviour as I was not informed that the vehicle was driven from Rajasthan to Katpadi. due to the same the vehicle has undergone considerable damages as follows:
a. Passenger/Driver side rear door locks damaged
b. Since the door was not closed, the trunk light was on and the battery was drained and damaged.
c. AC wiring burnt
d. Drive belt cut & Dynamo Pulley Damage
Now the car needs to be serviced properly to make it drivable which will cost Approx Rs. 20, 000/- minimum.

More than the financial loss I'm appalled by the total disregard with which someone else's property is damaged too after paying a premium price compared to other carriers. If a corporate client was treated in such a way, what would be the situation of the common man?

Please look into this and pass my claim at the earliest so that I can service my car which was mishandled by your staff.

Regards
Swasthik Kumar RD
Ph No. [protected].