Agarwal Packers & Movers — horrible service and customer care response from agarwal packers and movers

Address:

560083

Hi,

This is regarding the recent shifting that i did with agarwal packers.
I am completely disappointed with the whole experience.

While giving the work to mr shivam i had many times very clearly told that in the new premises we will not be allowed to move in after 4.30 pm and that we need to complete our work before that. I told them to send the guys as early as 6 am but they came at 10 am. They took 9 hours to pack my stuff and finished packing at 7 pm!!! I requested the new apartment to grand us permission till 8.30 pm to shift with great difficulty. And your guy loses the route and reached somewhere on hosur road near electronic city instead of reaching j p nagar 8th phase. I had shared the new location with him and he (Mukesh) said his mobile battery drained off!!! Hence he lost his way.

Finally they reach there at almost 10 pm. Obviously we were not allowed inside. I was struggling in cold and windly night with my 1 year old daughter. I allowed your guys to stay in my new flat and took permission to park the truck inside the premises. And i went out looking for a place to spend the night with my toddler and brother. At 11 pm your guy asks me to get a lock to put on the door of the truck. How can i get one at that time?

Next day he refused to move my stuff inside the apartment because he wanted more money and wanted me to talk to mr lalit gupta and few more guys from your company. He was extremely rude and sarcastic while he spoke to me.

Packing and handling of my items was horrible. Finally after the shifting i found the following items broken while shifting-

A chest of drawers. The lower area was broken
Bed - slightly broken from one corner
4 grass frames broken
I glass bowl broken
One of the shelves of the three door almirah broken
Couple of small decorative items are broken

After the work they asked for money as a reward. Which i did not give because i was disappointed by the whole experience. Later shivam calls me and asks me to pay extra money since these guys stayed over night. He accepted that it was all their mistake and still was requesting me to pay money since otherwise he was to pay the same from his pocket it seems!!! Obviously i didnt pay and encourage this nonsense.

Apart from the financial damage and loss that i had during the entire process i went through terrible mental harassment.