Agarwal Packers & Movers — House hold items were damaged during shifting from Jamnagar to Pune. Not provided services as agreed. Poor response for complaints

Address:

APML Jamnagar and Pune

I had shifted my house from Jamnagar (Gujarat) to Pune (Maharashtra) on 15.05.2023 through APML (GC NO :- GCJAM[protected]. I have purchased Rs. 300000 insurance and paid Rs. 69000 (Including Insurance amount) for this shifting, APML was agreed to carried out packing and unloading in presence of supervisor and providing sufficient manpower for packing and unloading activity. I had requested APML team to provide a close container for shifting my house and increase insurance amount so that household items will not damage and i can recover amount in case of any damaged. But APML Jamnagar team informed that nothing will go wrong and open truck is sufficient to shift your house. I had paid all the amount in advance at Jamnagar. At the day of shifting only 3 labours were came for packaging. I requested to call more manpower as agreed then these labour informed that 03 are sufficient and nothing will go wrong. After completion of packing these 03 labours asked Rs.3000 additional than paid amount as tip. After conversation they agreed for Rs. 2000. I paid Rs. 500 Cash and Rs. 1500 through Paytm. I have Paytm transaction details. APML team has not done proper packing at Jamnagar. My Nabours informed me that it will damage your house hold items. I discussed same point with APML labours but they replied that we have many year's of experience and nothing will go wrong. At Pune also no supervisor came for unloading and APML has only send 3 labours for unloading. After the truck arrived at Pune i saw that household items were damaged and all damages were shown to 03 labours. They also accepted these damages and took photos for reference. These labours have also handled unloading very roughly and damage few items during unloading. My 03-seater sofa was forcefully pushed in lift to avoid manual handling. I saw this condition when the lift came to the fourth floor. Immediately I called APML Pune office for such observation but not proper response received from Pune office and my phone call was cutoff. I have taken all damaged items photos and send to APML. At Pune again these 03 labours has requested additional money but i refused due to poor experience from APML. As per phone communication with Pune office, i collected quotations (Worth app. Rs. 37500) for all damaged items repairing and submitted to APML. I also shared my experience with the APML team and explained about their poor and bad service. APML approved carpenter also came at my house to see the damages of TV show case and given quote of Rs. 2500 for repairing only TV show case. Now APML has only approved Rs. 14000 for all these repairs and not replying to my complaints about the poor and bad service provided by APML. My complaint is that APML has not provided the agreed services and damaged my household items. If they are able to repair all these items within Rs 14000 then they can do this. Rs. 14000 is not sufficient for all items repair or replacement. Refer attached mail communication for details. If required, i can provide extra photos of damaged items also. I have attached one photo of a damaged food processor pot worth Rs. 6000 for example. This is imported food processor and i had purchased this pot one month ago before house shifting from outside India. This pot was simply put in cartoon without proper care. I had seen this damage after submitting damaged items details to APML, hence i had not included food processor damage pot in list. I am attaching this photo to show how APML has handled my household items. I have attached only recent mail communication with APML. I have many mail communication with APML but they are not responding. I have not attached all mail communication. If required i will submit all mail communication and damaged items photo.