Agarwal Packers & Movers — Household goods damaged

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	www.agarwalpackers.in

We moved from Mumbai to Pune and havd had a horrible experience with Agarwal Packers & Movers DRS Group. The sales man who came to book agreed on everything but nothing was delivered as expected.

1. We were promised delivery the next day by 10am and the truck did reach on time, but we were told that we hav to now follow up with their Pune office requesting them to send labour to off-load the material. IS THIS MY JOB??????
With no choice n hand, we did call the Pune Branch Manager who said he had no clue about it and after a few calls here and there, he agreed to send them who arrived only after 2pm.

2. a lot of the packages were showing external damage as if someone wanted to see the contents... All photos were shared with their booking team and we were advised that it was due to the security check at the Vashi Naka to ensure the goods packed are used and not for sale.

THEY THINK WE ARE FOOLS... I am in the International logistics business for 15 years and know the Naka processes quite well.

3. The laborers who came refused to empty the plastic containers in which the crockery was packed. They said we cannot assemple the dining Table, centre table etc that was dismantled and said we should call helpline and request for a carpenter to do so. WOW... splendid customer service isnt it????

4. We have requested them to arrange a survey for the damaged goods since 31st Dec but till date nobody has even bothered to call us asking for any details. The Pune claim guy says he has no information about it as on 16th Jan 2017. The other claim numbers on the website are either not reachable or not responding. Our emails are un-answered till date.

I would also like to publish this in the local newspapers so that all are aware about the service levels offered by DRS GROUP.