Agarwal Packers & Movers — household items fridge and washing machine damaged

Address:	560066
Website:	agarwalpackers.com

I booked a consignment with ‘agarwal packers and movers’ to transport my household items from ranchi to bangalore. The consignment number is: cggnrnc023787. During unpacking i found out that the severe damage has happened to the refrigerator and washing machine which happened during transportation by aggarwal packers and mover ltd.

1. A big dent is created in the bottom left corner of the fridge which has caused the leakage of the gas in the compressor. My fridge is not functioning at all because of this. I am attaching the pictures of the damage. I have to bear the cost of rs. 25000 to get this repaired from lg customer service centre. The fridge is covered under insurance and the insurance value is rs. 30000
2. The lock put at the back of the washing machine have bent and your service support person was not able to open the lock. Due to this the installation of washing machine has not happened. Your service support guy said that the lock have to be cut through gas cutter. This is a severe damage in the washing making it non-functional. The ifb customer care mentioned that i have to bear the cost of rs. 10000. To get this repaired. The washing machine is covered under insurance and the insurance value is rs. 20000.

Till now no action has been taken. Only response was to send a mail to customer care. There is no response from bangalore customer care. After paying such a huge amount for transportation, if we get this kind of service, then it is not acceptable.
If the apml management is viewing this mail kindly take some urgent action asap to compensate for my damages.