| Address: | Visakhapatnam, Andhra Pradesh, 530009 |
The incident is as below 31 jul 17 midnight email text but they are not responding even after reminder today.
Refer to your quotation sl. No. 4382209 dated 19 jun 2017 and subsequent telecon the order has been placed on 26 jun 2017 for household goods only from kolkata to vizag and the entire plan had been intimated from vizag by email to kolkata office which was as under:
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07 jul 2017 : my return to kolkata
13 jul 2017: household items packing up & loading / hand over and family shifted to kakdwip by car
17 jul 2017: reach vizag by car
27 jul 2017: my little daughter and unwell wife depart kakdwip with aged father to catch train from howrah
28 jul 2017: family reach vizag
04 aug 2017: father depart vizag for kakdwip
In view of the above it is requested to pack up and load and transit properly with at most care to deliver the items between 19 to 26 jul 2017 with hindi or english speaking professional people for unloading, lifting and arranging (Preferebly on 22 jul 2017 morning for convenience in all respect)
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As per above plan household items were handed over vide gc no 4566518 dated 13 jul 2017. It was told to me as per quotation transit time will be 8 days only. However, verbally it was told that it will not exceed 15 days under any circumstances because my items will occupy almost 80-90% of the container, so that you will wait for 2-3 days time for other customer who have small quantity of items and if not available without further waiting the transit will start. On 13 jul 2017 the container lorry ap-29ta-1040 was loaded but as per govt claim procedure the lorry papers (Rc book, pucc, insurance, tax token etc) and driver details (Dl, identity proof etc) were not provided and assured that it will be sent to my vizag address by post in due course however earlier discussion was all those documents will be provided after loading on spot. Packers team forcibly taken rs 600/- (Actual demand was rs 2000/-) as tips which was intimated to kolkata office from spot but they did not take any action. Moreover, the supervisor ([protected]) did not wait for 5 min to take 100% payment by cheque as per clause. I had to pay rs 50537/- in place of rs 49400/- due to banking charges for online payment. Then i persued kolkata police using my defence profile for roadside hassle free parking till no entry withdrawn at 10pm.
On 20 jul 2017 1st time i put query on online tracking and received call from secunderabad that i will receive items on 23 jul 2017 and requested for 22 jul 2017 and it was accepted.
On 22 jul 2017 morning i called vizag office and they told they have no info about such gc number. I called kolkata office and one lady ([protected]) told that their system showing that items already reached at vizag and asked me to call again to vizag office. But again vizag office has given same reply. Once again called that lady and again she over-confidently told the items have been dropped at vizag office well in adv and the lorry is about to return kolkata anytime soon. The same was intimated to vizag office again but they did not agree with her statement. Rest of the day the madam did not pick up my call.
On 23 jul 2017 again i put query in online tracking but till date nobody called me. When i called the driver ([protected]) of ap-29ta-1040 he intimated that he is going to his native place as the lorry engine faced some heating problem and will take 10 days time to get repaired so all of items were unloaded at warehouse for loading to some other container.
On 24 jul 2017 i called vk mishra ([protected]) after several attempt to that madam and mr mishra has given the statement that the lorry was seized by commercial tax officer at ichhapuram (Somewhere nearby andhra odisha border) due to gst confusion and driver was arrested and taken to bhubaneshwar jail. But after showing my defence papers lorry has been out of creaser list and court has granted the bail order. Next day the driver will be released and will reach ichapuram by evening so that i will receive items on 26 jul 2017 morning.
On 25 jul 2017 i called vk mishra ([protected]) after several attempt to that madam and mr mishra has given the statement that the lorry was out of creaser list and court has not granted the bail order. (Contradiction with previous day statement). Again i put query in online tracking but till date nobody called me.
On 26 jul 2017 again i put query in online tracking but till date nobody called me. By the time madam and mishraji both disconnecting my call almost more than 30 times. Finally i called secunderabad ho and mr raj ([protected]) asked me to wait 30 min for status update. He provided final status as he has no clue because kolkata office is not contactable. Final open ended statement was when he has info then only he can provide status. I called vk mishra ([protected]) after several attempt at evening to that madam and mr mishra has given the statement that the bail of the driver is uncertain so that he is sending one spare driver by train in same night and he supposed to reach at lorry by 27 jul 2017 afternoon and i will receive items on 28 jul afternoon.
On 27 jul 2017 i wanted to know the driver contact no and lorry reg no but madam and mishraji both disconnecting my call almost more than 50 times. I sent one of my hyderabad based colleague mr bc pothal ([protected]) to ho for query but they did not entertain him.
On 28 jul 2017 nothing happened as promised on 26 jul 2017. By the time family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) arrived at vizag as per pre-scheduled plan and forced to check into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-) but madam and mishraji both disconnecting my call almost more than 20 times. Finally madam picked up the phone and asked me to wait 30 min for lorry and driver details. Event after several call till night she did not give me anything and finally made a conf call with somebody who has given the status that the driver supposed to depart kolkata on 26 jul 2017 night he did not started due to some reason and on same night of 28 jul 2107 some other driver is coming by traing so that i can receive the items by 30 jul 2017 without fail but not shared the driver and lorry details.
On 29 jul 2017 nothing happened and family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) and forced to stay into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-).
On 30 jul 2017 nothing happened as promised on 28 jul 2017 and family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) and forced to stay into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-). As nobody are in mood to pick up my phone on behalf of me one of my friend called madam and her statement is items will deliver by 01 aug 2017.
On 31 jul 2017 to avoid huge expenses at hotel family checked out of hotel and purchased almost rs 10000/- items (Fan, gas oven and utensils etc) to stay at desired address without any bed (Just on floor and a bedsheet which is strictly prohibited for post surgery wife) as there is no clue about the arrival of items. Daughter half-yearly exam started but due to non-availability of books and uniforms she is unable to go school which is hampering her academic career possibly year detention in same class for next academic session. I have received income tax 143 (1) notice for which i cant make any reply as all of my files with you and reply deadline is about to over. Finally i received status sms today evening stating that my items will be delivered by 3 days after loading. If so then i supposed to receive the items by 16/17 jul 2017 or today only lorry started from kolkata. If so then ichapuram story is fake.
Till date due to you following expenses incurred apart from paid service to you rs 50537/- plus my imp & valuable items (Min insured 1 lac) and files/papers (Costing beyond calculation):
Tips: rs 600/-
Online payment: rs 1137/-
Ph calls: rs 200/- approx.
Hotel rent: rs 9000/-
Outside fooding: rs 1500/-
Double purchase of items: rs 10000/- approx.
Mental and physical harassment: rs 10000/- min. (Not countable as still on)
Daughter career damage: rs 10000/- min. (Not countable as still on)
My official crucial job disturbance: rs 10000/- min. (Not countable as still on)
Demurrage for two hired labours for rooms arrangements 4 times for 2 days each due to delivery date failure: rs 4000/-
In view of your worst & nil service/behaviour, fake promise, poor response, failing multiple deadlines, creating hazards in peaceful life, you are directed to deliver the items in good condition alongwith lorry and drivers papers for govt transfer grant claim by 01 aug 2017 morning with compensation of above mentioned monetary damage to me unless will sue you in appropriate forum and will all action to blacklist you in govt sector. This may be treated as legal notice.
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