Agarwal Packers & Movers — insurance claim for damaged items

Jain_Mani

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir
I used services from agarwal packers and movers around 2 months ago to shift my home. They did not clarified their insurance policies to me while providing quotation or loading my stuff. Some of my stuff got damaged and now when i am asking them to provide my insurance claim, they have decided the amount themselves to 4000 when insured amount of the higher and few items were not even tagged by them while packing and hence insurance amount was not added to them. Their surveyor who provided the quotation did not tell us their insurance claim settlement policies, the team who packed and loaded the material did not tagged the material properly and has misguided us while providing insurance amount to add any amount to any item as if it is not important. The team who unloaded my consignment did not mention about getting unpacking done in front of them for proper insurance claim incase of damage. And now the claim settlement supervisor is telling me the policies.
Your pehredaar is doing a great job by helping consumers and not needing them to go to consumer court as legal proceeding are very painful in our country and your initiative is easy and effective way to help the consumers.
Looking forward for your help on this matter as well.

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Agarwal Packers & Movers customer support has been notified about the posted complaint.

Sep 22, 2017

Updated by Jain_Mani Dear Sir
I used services from Agarwal Packers and Movers around 2 months ago to shift my home. They did not clarified their insurance policies to me while providing quotation or loading my stuff. Some of my stuff got damaged and now when I am asking them to provide my insurance claim, they have decided the amount themselves to 4000 when insured amount of the higher and few items were not even tagged by them while packing and hence insurance amount was not added to them. Their surveyor who provided the quotation did not tell us their insurance claim settlement policies, the team who packed and loaded the material did not tagged the material properly and has misguided us while providing insurance amount to add any amount to any item as if it is not important. The team who unloaded my consignment did not mention about getting unpacking done in front of them for proper insurance claim incase of damage. And now the claim settlement supervisor is telling me the policies.
Your Pehredaar is doing a great job by helping consumers and not needing them to go to consumer court as legal proceeding are very painful in our country and your initiative is easy and effective way to help the consumers.
Looking forward for your help on this matter as well.

Please let me know if you need any details like damaged item pictures or challan pictures. I can send those as well if needed.

Thanks and Regards
Mani Jain