| Address: | Gautam Buddh Nagar, Uttar Pradesh |
To start with, i want to bring into your notice that this shifting was nightmarish, horrible and disturbing experience with apml. I felt cheated throughout the entire process.
I am detailing below the entire sequences.
1. I booked consignment through mr. Ravi of apml, navi mumbai from airoli to noida.
2. Goods were packed on 27.04.19 and were loaded in 2 separate trucks from my house. This was done as the truck which first arrived was almost full. This shows lack of planning of your team.
All the mess started from here.
3. When i enquired about delivery of my products non 2nd was told from mr. Dharamveer of apml that goods are still there and will be moving today. He also informed that goods are in two different warehouses i. E. Kalamboli and bhiwandi. He has send emails marking copy to me as well (Which will be forwarded to you in separate email). He said yours goods were lying since 5 days and shipment is again done in 2 different trucks and given me email. By this time i have talked to numerous people of apml like mr. Dharamveer, mr. Ajit, mr. Krishan, mr. Vijay but to no commitment of delivery. Both teams of airoli and noida were shedding responsibility to each other.
Just to apprise you about my discomfort, i am new to noida and was living with my 2 year old kid, spouse and my old parents. I spend few days in hotel which costed me thousands, moreover in anticipation of goods being delivered, i shifted in an unfurnished house and lived in enormous discomfort throughout past week. I was following up with several of your team members and begged/requested for delivering at earliest but to no avail.
4. Coming back to sequence of activities, on 5.05.19, which was the most expected delivery date your navi mumbai team informed that they have mistaken in truck no. And goods are dispatched on 4th only. Your despatch team of navi mumbai was lying throughout and cheated, made false commitments and tried to fool me and make the mess and mockery of the entire process. I hade made numerous calls to ten's of people of apml almost every hour asking for my goods. But everyone was fooling me and all of your team members were sounding ignorant and not concerned about the customer.
5. Finally, the biggest shock when delivery started on 7.05.19 (After 11 days of packing), i found items missing and broken.
Apml is the best in industry and customers pay more to have trust and assurance that their goods will reach safely. Opposite of above happened with me.
6. Even after paying approx. 51000 rs. For shifting, my stuff was missing.
7. Few of the important items which are open by now and found missing/broken are;
A. Head board of double bed is missing.
B. Front glass of microwave (Samsung)
C. Program knob of brand new washing machine (Ifb)
D. Big vase (3ft high) is found almost crushed
E. Wheels of shoe rack are broken
F. Utensil stand is broken and bent.
8. Delivery team wasn't able to fix footing of my furniture when they opened while packing, my sofas and tables are lying incomplete.
This is the things which i could open up by now and disappointed to see their condition. God knows how many more broken items will be there when i will open my crockery nd other things.
I want to tell you that that my family is in total shock and cant believe this low standard service of apml.
First false commitments, late delivery and lastly missing and broken items have left us in deep disappointment and discomfort.
As this was the pre-paid service apml, i am feeling that i incurred double loss and you must refund me the entire amount which i paid and take corrective actions for my lost/broken items.
I want this case to be escalated to the top most authorities in apml and will be even more satisfied to tell them my grievances in person over call.
I believe you would take up this with utmost priority and i will get good justice for my lost things. I also request that my claims are settled at the earliest.
Seeking an early response and appropriate escalation of my case, so that i can have my claims settled.
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