Agarwal Packers & Movers — Late Delivery & high charges for domestic items delivered in parts with huge delay

We have moved from Hyderabad, Telangana to Mysore, Karnataka on 7th June 2022. our household items were first packed and moved to storage in Feb 2022 (15 Boxes) for which every month we paid rent of 1250/- monthly & then on 31 May 2022 (18 Boxes) we packed the remaining items and asked Agarwal packers to transport items from storage along with the recently packed items.
Due to their mistake, miscommunication, and irresponsible handling, Only the second consignment reached us in Mysore after 14 days instead of promised 8 days for which payment of 15000/- was already made while packaging through online mode. The first packed consignment was not released from the storage citing 'rent not paid for June month', which was not informed to me at all. Now for the first consignment packed in Feb (15 boxes), they are quoting 18, 000/-, citing reasons for the non-availability of vehicles. I am ready to pay the rent but a huge 18, 000/- for delivery of 15 boxes is pure extortion.
Not only they are pathetic at their own coordination, their services are all haywire, with not one person in charge for contacting, but there is no standard in charging for the transportation. they all quote any charges as the person contacted feels.
In the second consignment, my items in one box have been damaged I have to now follow up with the claims in damages.