Agarwal Packers & Movers — Led tv/I am submitting my claim about non settlement of claim

I transported my house hold goods from dehradun to hyderabad, GC no-4631881 through agrawal packers and movers(DRS group).I took insurance of value 1lakh for my items.I received my led tv in damaged condition .As per insurance I should get 30thousand in claim.I am trying to contact them for last 2months through email, telephone, twits etc.They are saying that they can pay only 5thousand as company got affected due to covid.Their claim department on contacting just gives some random number to contact.They are not paying insured value.please settle the claim.